Reseñas de clientes para Máquina de hielo comercial VEVOR, 36 kg/24 h con capacidad de almacenamiento de 5,9 kg, de sobremesa/independiente/bajo mostrador, fabricada en acero inoxidable con pantalla LED y autolimpieza, ideal para el hogar, bares y restaurantes.

Not a fan of it. Have had multiple issues out of the box and even thought I was told I would be able to return without an issue, it seems not to be the case. The door on it is warped, so it’s hard to open. Which also is probably the reason it would hold ice very long. The unit has a leak from somewhere, I do not buy a new product to become a repair man or troubleshoot a new product. So far it’s been 3 weeks with emails back and forth with no progress on returning. I have already purchased a new machine.

Leaks from around copper lines that sent me a video of how I should fix it

The icemaker will not work I had it installed and it will not pump the water into the icemaker from the water line. Please help. 803-261-8284. Shane Laird

The ordering, payment, and shipping process were great. It was downhill from there. Right out of the box, the unit showed an error code. I contacted tech support, and they advised checking for loose wire connections. Simple enough, I snugged up all connections, and the code went away. Moving forward, the freeze plate would not get cold, because the compressor was not turning on. More back and forth with tech support (which is NOT convenient AT ALL). After trying 3 or 4 different remedies, I requested an exchange or refund. I was advised VEVOR could refund me $80 and I could keep the unit...NO. I was then advised VEVOR could refund me $150 and I could keep the unit...NO. After 2 weeks of emails, because they only reply overnight, due to time differences, I had finally negotiated getting a full refund, and was advised NOT to send the unit back. My 1st and last VEVOR experience.

Not happy with this ice machine, doesn’t hold the amount of ice as it says, maybe 25 lbs that it store in the bin. This would be great for a house, but not at all what the description said

I want my money back received ice machine Manual is not helpful Tried customer service and no response or help What do I have to do to get my money back? Unit will not pump water at all.

Très déçu par cette machine à glaçons. Je l’ai achetée il y a seulement deux semaines et après une semaine d’utilisation, elle est déjà tombée en panne. Je suis commerçant et j’ai besoin de ce matériel pour mon activité, mais je n’ai trouvé aucun vrai service client, aucun numéro de dépannage et aucune solution rapide. Un appareil neuf qui tombe en panne aussi vite est inacceptable. Je déconseille cet achat aux professionnels qui ont besoin d’un équip

The machine came. We connected to water supply by a plumber. The machine will not let water in past the electronic solenoid valve. Need to return

Bought this and used it 1.5 weeks and then got error code E-3. Contacted co and have been going back and fourth. They send you troubleshooting videos to follow then wants videos back and this has been going on and on with the same results. So frustrating that we have never been able to use machine and all they want us to do are these videos with same results. Feels like they are stalling and do not want to replace machine. This is by far the worst customer service.

Piece of junk. Cannot keep ice cold enough. Mostly Ice just melts and unit is constantly making new ice to replenish melting cubes. DO NOT deal with vevor. They refuse to return the unit. Emails back fourth trying to fix it. They think I’m a repair technician. Days between responses. RETURN this garbage, loud unit.