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VEVOR Aireador de Estanque 550W Kit de Sistema de Aireación de Lago 5,2 CFM para Estanque de 3 Acres Compresor de Aire Tubo de 30,5 m Difusores de 25,4cm para Circulación de Oxígeno en Aguas Profundas

Reseñas de clientes para VEVOR Aireador de Estanque 550W Kit de Sistema de Aireación de Lago 5,2 CFM para Estanque de 3 Acres Compresor de Aire Tubo de 30,5 m Difusores de 25,4cm para Circulación de Oxígeno en Aguas Profundas

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Lake Life Lake Life
owner
BUYER BEWARE!!!! Bought the aerator and it worked great until it didn't. Still under warranty and this is the most jank warranty and company we have ever dealt with. We have been dealing with them for almost two months and 47 emails back n forth. Our farm with lake are 45 minutes away and they insisted on sending videos. The next weekend we went over and got them. This is the kicker. They agreed there was a problem but instead of offering a new aerator or to fix our existing one they sent parts for us to fix it ourselves and then sent an email with video on how to fix it. Good thing our vehicle warranties don't send parts and it's up to us to do the repairs!!!!! Never heard of such!!! Once inside the aerator you can visibly see the cheapness and plastic parts, no wonder it quit within a year and most likely will quit again within months if we even get it repaired. Now the screw is stripped and it will have to go to the machine shop. I will never buy from this company again and attorney papers will probably be sent. It's the principal of the matter.... Parts were sent from China, explains it all. Another kicker is the only way to contact them is by email, there is no phone number so you can actually talk to someone.
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Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Chris Chris
Buyer
Didn't work upon delivery. Vevor sent replacement solenoid coil but the compressor never would work. It caught my timer on fire and popped 25amp breakers instantly.
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Respuesta de Servicio al Cliente: Dear valued customer, Your trust in us means a lot, so we’re truly sorry to hear you’ve had a frustrating experience. Please know we don’t take your feedback lightly—addressing your concerns is our top priority right now. To get you the support you need, our dedicated after-sales team is ready to help via the "Contact Us" page on our website. Thank you for giving us the chance to make this better.
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Paul Paul
Dies after two years
Don’t recommend. The compressor died after two spring/summer seasons of use and not continuously running (was on a schedule to run four hours and off 15 mins). The aerator was turned off for fall and winter during those two years. Cheaply made. Don’t waste your money. It was great when it did work but doesn’t last.
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Respuesta de Servicio al Cliente: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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Bily Bily
Stopped working in less than 6 months
Lasted less than 5 months. After 4 months, it started making a really loud noise and then within 2-3 weeks, it stopped working completely. I would not recommend. Vevor customer service has given me the runaround for the last 4 weeks. They have provided no resolution yet.
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Respuesta de Servicio al Cliente: Dear valued customer, we’re grateful for your patience and cooperation. Our team is working around the clock to handle your concerns and is committed to finding a solution that satisfies you. Make it a point to check your ticket and email regularly to stay updated on the progress. For additional help or queries, feel free to contact us anytime.
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rick rick
owner
pump quit after a few months and they sent me parts to try and fix !!!I wouldn't buy this piece again!!
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Respuesta de Servicio al Cliente: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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DT DT
Do not buy!
Worked great for 6 months then stopped. They asked me to take apart and send pics, then said they don't have parts to send for me to fix. Went round and round with these people for a cpl months. Took 80 emails and 15 chat sessions to get a partial refund.
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Respuesta de Servicio al Cliente: Dear valued customer, we hope this message reaches you well. Following our recent conversations and the agreement we came to, we’re writing to let you know that we’ve completed the actions needed to address your concerns. We’re truly sorry for any inconvenience or frustration this situation brought about—your satisfaction is incredibly important, and we’re determined to set things right.
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