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VEVOR Aireador de Estanque 550W Kit de Sistema de Aireación de Lago 5,2 CFM para Estanque de 3 Acres Compresor de Aire Tubo de 30,5 m Difusores de 25,4cm para Circulación de Oxígeno en Aguas Profundas

Reseñas de clientes para VEVOR Aireador de Estanque 550W Kit de Sistema de Aireación de Lago 5,2 CFM para Estanque de 3 Acres Compresor de Aire Tubo de 30,5 m Difusores de 25,4cm para Circulación de Oxígeno en Aguas Profundas

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Bily Bily
Stopped working in less than 6 months
Lasted less than 5 months. After 4 months, it started making a really loud noise and then within 2-3 weeks, it stopped working completely. I would not recommend. Vevor customer service has given me the runaround for the last 4 weeks. They have provided no resolution yet.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, we’re grateful for your patience and cooperation. Our team is working around the clock to handle your concerns and is committed to finding a solution that satisfies you. Make it a point to check your ticket and email regularly to stay updated on the progress. For additional help or queries, feel free to contact us anytime.
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rick rick
owner
pump quit after a few months and they sent me parts to try and fix !!!I wouldn't buy this piece again!!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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DT DT
Do not buy!
Worked great for 6 months then stopped. They asked me to take apart and send pics, then said they don't have parts to send for me to fix. Went round and round with these people for a cpl months. Took 80 emails and 15 chat sessions to get a partial refund.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, we hope this message reaches you well. Following our recent conversations and the agreement we came to, we’re writing to let you know that we’ve completed the actions needed to address your concerns. We’re truly sorry for any inconvenience or frustration this situation brought about—your satisfaction is incredibly important, and we’re determined to set things right.
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Andre D Andre D
Mr.
1 Placa Difusora
I purchased the VEVOR Pond Aerator, and unfortunately, the original air compressor failed within the first year of use. I was very pleased with VEVOR's customer service, as they promptly sent out a replacement unit. However, the replacement compressor experienced the exact same failure in a short amount of time. While I truly appreciate the company standing behind their warranty, the underlying reliability of this specific component is disappointing. I hope VEVOR considers upgrading to a higher-quality compressor for this kit in the future.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Bryan H Bryan H
Fan didn’t work
1 Placa Difusora
Fan in the unit didn’t work. Been dealing with customer service for over 3 weeks. Instead of sending a replacement fan unit all they sent were the blades. Now tney want me to send the whole unit back before they will refund/replace. Very disappointed
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Rich Rich
Homeowner
Sin Placa Difusora
Unit comes with just unit. Many parts needed to install in pond. Read hoses freeze too. Tried to return unopened and was denied and referred to the manual. Bad business practices. Will never see my business
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Harpmini Harpmini
Shockingly bad
Sin Placa Difusora
Bought this pump for our pond and it shocks you anywhere that you touch it that is metal!!! So, pretty much the entire thing. Customer service refuses to replace it or refund our money. They offered $50 to take it to a repair shop. Told me to take it apart and fix it. WTH!! Do not buy from here who does this. We have kids by water and an electric device that shocks you. 👎👎👎👎
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Dave Dave
Dissatisfied Customer
Sin Placa Difusora
Started pulling high amps tripping breaker.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for your feedback. Please accept our apologies for any trouble. Our after-sales team is available for quick support via our online "Contact Us" page. We truly appreciate your understanding.
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Tomh Tomh
Poor Quality
1 Placa Difusora
Last just 1 year. Metal shavings all over in bottom of the protective box it is in. No repair kits.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, thank you for your patience and cooperation. We're actively handling your concerns and striving to find a solution that satisfies you. Please check your ticket and email regularly for progress updates. For more questions or help, don't hesitate to contact us.
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Johnson Johnson
CEO
Sin Placa Difusora
Very very poor customer service. This is the second one I ordered first one didn’t last 6 months. So much for one year warranty. Customer service is absolutely terrible. Will not honor the warranty
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience. "Contact Us" online for quick help from our after-sales team. We appreciate your understanding.
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