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VEVOR Máquina de prensa de calor, prensa de calor combinada 6 en 1, máquina de transferencia de calor de 15" x 15" Impresión digital de camisas con giro de 360 ​​grados, sublimación de transferencia de calor multifunción para camisetas, sombreros, tazas y tapas

Reseñas de clientes para VEVOR Máquina de prensa de calor, prensa de calor combinada 6 en 1, máquina de transferencia de calor de 15" x 15" Impresión digital de camisas con giro de 360 ​​grados, sublimación de transferencia de calor multifunción para camisetas, sombreros, tazas y tapas

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roberta roberta
Una porqueria
Quiero mi rembolso y que venga a por su producto k no se pudo ni trabajar y perdí cliente por culpa vuelta kiero mañana mismo mi devolución
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos recibido su solicitud de asistencia relacionada con este problema. Nuestro equipo de atención al cliente dará seguimiento a su caso en un plazo de 24 horas y continuará brindándole ayuda hasta que todas sus necesidades queden resueltas. Por favor, esté atento a las respuestas en la solicitud y a las notificaciones por correo electrónico.
Kari-Anne Kari-Anne
Mrs
I used it 5 times and it broke! The electronics fried and can’t adjust time or temp
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Ka*** Ka***
Not recommended
When I started working with my heat press, I could not get the temperature right. I emailed them and all I got back was to play more with the temperature. I finely got my self a heat gun and I set the heat press at 235c. When it was read I tested it with a heat gun. The front was only 151c, sizes 179c & 121c, middle 180c and the back was only 145c. Also tested the tumbler and it was no better - at 200c it was, middle 145c, sides 126c, one end and the other was 122c. I wish I had my heat gun earlier as I would have gotten a refund.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Colleen Noechel Colleen Noechel
Ms.
This item came severely damaged. Luckily it did not effect heating element- but I believe it effects the pressure. Vevor was not willing to refund (but a partial to be used for future purchases). Contacted customer service many times. The most recent was to ask what both of the foam pads were for. They said that my question had to be upgraded to their technological Dept.! Seriously! By the time they got back with me, I had already figured it out myself. Their return policy is not a positive one! I think if I paid for a brand new unit, I should’ve got a brand new unit and not a damaged one!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
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Bill Kline Bill Kline
M
Registers 40-45 degrees cooler than the read out. I ruined one dtf transfer and a shirt trying to get it to work. Contacted customer service first day and their response was my infrared thermometer is wrong. They don’t respond to my emails, no suggestion to switch out Control unit or programming. Are ignoring my request to return for refund. Judging by the time of their generic correspondence I’m guessing it’s a Chinese based company that doesn’t care about customer satisfaction or customer service. If the press worked I’d recommend it, but check other manufacturers before you buy
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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FraKro FraKro
Etwas Entäuschend. Günstig aber....
Nach schneller Lieferung und einem ersten guten Eindruck kam nach kurzer Zeit die erste ernüchterung. Denn die ersten Versuche Tassen mit Submilationsdruck zu verschönenern ging gleich in die Hose, da die Tassenpresse zu den Rändern hin scheinbar in der Temperatur abfällt und somit an der Oberseite, sowie an der Unterseite der Druck deutlich blasser ist als im Zentralen Bereich. Nach 15 Tassen mit unterschiedlichsten Einstellungen überwog der Frust und das Gerät verschwand erst einmal in der Ecke.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Thierry Thierry
Vevor hittepers 5 in 1
Op zich een fijne pers die goed werkt. Het enige nadeel is de mijn hitteplaat niet overal recht. Er zijn 2 hoeken die wat omhoog hellen. Heb contact gezocht met de servicedesk maar dat verloopt moeizaam, ik krijg een oplossing toegezonden om m’n controlbox te resetten terwijl dit het hele probleem niet is
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Kristina Campbell Kristina Campbell
Box Damaged
Box Damaged  1 Box Damaged  1 Box Damaged  1 Box Damaged  1 Box Damaged  1
My box was damaged during shipping. The styrofoam was broken all the way through the box . The tumbler pieces were damaged and the main press plate handle was damaged . I was so excited for this . It was one of my bday presents. Thank goodness I purchased the shipping insurance that was offered at checkout. I have filed a claim. So we will see what happens. I wish I could write a review on how it works. Once I get my replacement I will update my review.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Martie Abbott Martie Abbott
Why such poor service
I received it first part of August. I have applied for a refund, was supposed to receive an email from Vevor. Never did, and now I have a heat press machine I don't want. I am very unhappy with customer service. I learned a valuable lesson. Marlene Abbott
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Crystal Crystal
Heat press this version isn't good and not worth the money.
5 en 1
The temperature doesnt stay at the right temperature and its really hard to set it in the firat place. The two mats are weird to use and slip all over the place. When you turn the top plate away to place you next piece it jerks the whole machine. Do not buy this machine. Spend a bit more for a different model.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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