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Bomba de dirección hidráulica VEVOR para motores fueraborda de 300 HP, modelo HH5271-3, para cruceros, lanchas rápidas y embarcaciones.

Reseñas de clientes para Bomba de dirección hidráulica VEVOR para motores fueraborda de 300 HP, modelo HH5271-3, para cruceros, lanchas rápidas y embarcaciones.

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Dave Dave
NOT HAPPY. Hydraulic helm arrived damaged and was also the wrong helm.
I ordered what was supposed to be the 300 HP 1.7 hydraulic steering helm for the Seastar steering system. I installed the helm only to find that after removing the plastic protective cover on the shaft, that the threads were damaged. The web site says that damaged items will be replaced. Contacted Vevor and was told to have it repaired and recieve a $42 refund. I needed it right away so I had it repaired. Cost me $50 at the machine shop. Reinstalled the helm and bled the system of air. This is when I noticed that the helm took 7 turns to go from end to end. The 300 HP 1.7 helm is advertised as 4.9 turns from end to end. Having to turn the wheel 7 full turns end to end does not make docking the boat easy. Researched the reason for the excessive amout of turns and found they had sent me the 1.4 helm in a 1.7 box. The helm they sent was designed for the 150 HP 1.4 Baystar system. Contacted Vevor and was told I would be recieving a replacement helm in 10 to 15 days. Waited 20 days and contacted them only to get a response that the accessory package I ordered was lost in the mail and that they would refund $20 so I could buy the parts locally. I have no idea what they were talking about. Contacted them again to let them know I was waiting for a replacement helm, NOT an accessory package. Their response was, we will refund $42. Contacted again to say I was waiting for a replacement helm because they sent the wrong helm. Their response was, we will refund $127. At this point I had been without my boat for a month and a half and was fed up with Vevor, so I agreed to settle and get a helm somewhere else. I paid $210 for a helm that is not the correct helm for the 1.7 Seastar system. I was refunded $42 plus $127 for a total of $169 minus the $50 for the repair, leaving me out $91 for a helm I cannot use on the steering system in my boat. If you order a hydraulic steering helm from them, verify they sent the correct helm before you install.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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