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Cubierta de seguridad para piscinas enterradas VEVOR, rectangular de 6 x 11,5 m (20 pies x 38 pies), con escalón lateral derecho, triple costura, malla de PP de alta resistencia, buena permeabilidad a la lluvia, incluye accesorios de instalación.

Reseñas de clientes para Cubierta de seguridad para piscinas enterradas VEVOR, rectangular de 6 x 11,5 m (20 pies x 38 pies), con escalón lateral derecho, triple costura, malla de PP de alta resistencia, buena permeabilidad a la lluvia, incluye accesorios de instalación.

Verde Apto para Piscinas de 5x11 m con Escalón derecho

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Barry Bratton Barry Bratton
Home owner
Verde Apto para Piscinas de 5x10 m con Escalón Central
Nothing but junk is not a solid cover junk
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sarah troy Sarah troy
Terrible
Verde Apto para Piscinas de 6x12 m
Got 2 holes in less the. 7mos.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Aaron Aaron
Missing parts
Verde Apto para Piscinas de 5x11 m
Pool cover was missing a part and I’ve been waiting for over 4 months now to receive the part. Very disappointed
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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EUGENE EUGENE
Does not work with snow.
Verde Apto para Piscinas de 6x12 m con Escalón Central
Does not work in a climate that is cold and has snow. The snow pulled down the tarp, tearing it to pieces.
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Lisa Lisa
Never received the installation parts.
Verde Apto para Piscinas de 6x12 m
We never received the installation parts that went with the pool cover. After a month of going back and forth with Vevor. They told us to order our own parts. Worse customer service I have ever dealt with.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Stacy Stacy
Pool cover
Verde Apto para Piscinas de 5x11 m con Escalón Central
I received the wrong pool cover. After multiple attempts the issue has not been resolved.
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Patty Rose Patty Rose
Owner
Verde Apto para Piscinas de 5x11 m con Escalón Central
Was not as described girly was the same as a standard leaf cover with no sunblock. Would not keep algae from growing over winter
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Respuesta de Servicio al Cliente: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
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Lancaster1941 Lancaster1941
Pool Owner
Purchased 2 pool covers in May to be used in September. The brand new pool covers sat in a box until September. In September it was time to install the pool covers and it was realized the sizing was not correct. Pool covers in the box since delivery. Sent an e-mail to Vevor to see if Vevor could help. Their response basically said they are "SAD FOR ME" BUT NO RETURN AFTER 30 DAYS. Vevor had no understanding and offered zero customer satisfaction. Not even a credit or restocking of never used pool covers. Be aware of this poor customer service and don't buy something to be used more than 30 days later! I'm so happy they are SAD FOR ME :( 25050600927102391019
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Louie Louie
Mr
Verde Apto para Piscinas de 6x12 m
Do not biuy from this compnay. They would not take any returns and will keep blaming that you did not use it coreectly.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Brendan Brendan
Poor Experience - Please look elsewhere
Verde Apto para Piscinas de 6x12 m
I ordered this pool cover thinking that it would be excellent for the price. When I received it and unboxed it, the quality seemed poor for the $450 that it cost. I simply requested to return the product and the customer service has been poor. I have the product in the box and simply just need to return it for a full refund. The messaging with the agents is extremely slow, and they seem unwilling to just accept the return. I would avoid ordering from here at all costs as they advertise free returns, but are not willing to help you..
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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