Reseñas de clientes para Estantes de almacenamiento VEVOR, 1367 kg, 5 niveles, resistentes, para garaje, 50 cm de profundidad x 122 cm de ancho x 183 cm de alto, ajustables, para estanterías industriales, estanterías utilitarias, para cocina, almacén y sótano, color negro

J’ai acheté des étagères pour environ 1 400 € car elles étaient annoncées comme pouvant supporter une charge importante. Après le montage, je les ai trouvées peu stables et la qualité ne correspondait pas à mes attentes. Depuis plus de deux semaines, j’échange avec le service client. J’ai reçu plusieurs réponses contradictoires : destruction du produit, retour à mes frais avec remboursement ultérieur, puis nouvelles demandes. À ce jour, aucune solution simple n’a été mise en place pour récupérer des étagères de 200 kg. Je trouve le service après-vente très décevant. Pour un produit aussi lourd et encombrant, je m’attendais à ce que le vendeur organise directement la collecte ou propose une solution de retour réellement adaptée. Très mauvaise expérience avec le service client. Je ne recommande pas.

When I received the item, I opened the box and started putting the shelves together. During this I noticed I had not received one of the upright post. Filled a ticket and was informed they could not get one out from China warehouse cause it was their holiday and wouldn't be open for another three weeks. I went ahead and ordered another set and was no issues. Good quality and decent shipping time. But the upright post from the original order never arrived. I received a message that they could refund $25 and I could try and locate one locally. I'm a business owner and do not have time to be trying to find a simple piece that should have been able to be handled getting me one easily.

There's absolutely no way that I would ever put $2,400 lb as they say it's rated for built flimsy and overpriced

Abysmal customer service. Your staff left out one leg of my 5 storage racks. I have sent numerous emails, pictures with no resolution. I will never buy a Vevor product again. Rocco

I purchased this shelving unit and after waiting a couple weeks to arrive I discovered it was missing a vertical support piece. I reached out to Vevor and was informed they had to do an internal investigation which could take several days. After a few days they said they would finally ship a replacement piece and after fighting they offered a $20 discount for the delay. After a few days I was finally informed that they could not provide me with the piece required and offered me a few more dollars as compensation and I was told to source the part myself. After fighting with them for the next two weeks I was finally able to receive a full refund on the item. Most times I would receive only one message a day and when I asked to be able to speak with someone my request was ignored. I now have half the size of shelf I required for my garage as I have yet to be able to find a piece suitable to complete the unit. Do better Vevor!!

Can’t use they didn’t send a part to build top shelf 😡