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Filtro de cartucho VEVOR 396GPH, filtro externo para acuario de 4 etapas con bomba potente, máquina de limpieza con circulación de agua y medios filtrantes para peceras y acuarios grandes de hasta 125 galones, para agua dulce.

Reseñas de clientes para Filtro de cartucho VEVOR 396GPH, filtro externo para acuario de 4 etapas con bomba potente, máquina de limpieza con circulación de agua y medios filtrantes para peceras y acuarios grandes de hasta 125 galones, para agua dulce.

1500 L/h

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John Tapocik John Tapocik
Owner
It doesn't pump as well as my last pump advertised with the same GPH and its already noisy after two weeks.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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moresa_79 moresa_79
Very difficult to get it up and running.
1500 L/h
It is definitely not a good filter, it gets dirty too quickly, the hoses are difficult to clean, but the worst thing is that it struggles a lot to make it work, you have to pump too much, too tired to get it up and running, I do not recommend it.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464182374447104] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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joeirving4556 joeirving4556
doesn't supply replacement parts
I bought this less than a year ago and it started leaking asked for replacement parts and they told me they dont sale the so now im stuck with a less than a year old filter that leaks
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Respuesta de Servicio al Cliente: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Aaron French Aaron French
Odds are you will not like this.
Leaks air terribly. You have to lean it side to side to get air to escape. will then run fine for a few days. Sad thing is this is the second canister filter I have purchased from Vevor. On the first I even purchased extended warranty. when it also leaks air to the point of pushing no water, i contacted customer support. They informed me that they would send me $30. Then I informed them that I had over $XXX of fish in my tank and needed a replacement they said i had to send the entire unit, including tubes, and media in the original box. Well i didn't have the original box, plus i bought the 3 year extended WARRANTY! so then i said i just wanted the head gasket O ring. They said they dont make their own parts and offered to send me $50 to have the canister filter repaired. Suckered me twice. Both filters have to be tipped side to side to function for three days max then repeat tipping or bleeding the outlet hose to remove trapped air. Before you suggest priming the orange pump handle-you cant it is vapor locked and you will snap the push rod. Listen to me. If you want a hassle free canister filter, dont buy the grey and orange ones. Still not satisfied with product or customer service.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sanjit Sanjit
Does not work for me
Unfortunately, it got blocked within 10 days of use. Now sitting idle. I had contacted the Vevor team to send it back before use, but they did not really care.
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Respuesta de Servicio al Cliente: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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pereranton31 pereranton31
filter motor stopped working
Unfortunately my motor stopped working after 8 months.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Gloria Harris Gloria Harris
Mrs
Ot recieved yet and we are not in a relationship.ote area
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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wxt0861 wxt0861
water flow is weak
I bought two, one works fine, the other doesn't
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Olden Olden
Mr
It does the job so far. I clean it up every 2 week and that seem to keep the water clean. With that said there are quite a few things I don't like in this filter. This clasp design on both sides is a pain. One of them will always get on the way when you're trying to remove the pump module. The rotor cover is hard to remove and put back in alignment properly. The fixing suction cups just a pure garbage, they don't hold, I replaced them with my own the next day. The water flow was not that impressive, it creates a flow, but definitely not enough to create proper circulation. Put it in some shallow container, because even with the closed valves some water will spill over and can damage the floor. One of my hose shut off valve is not perfect either, some water is dripping even in closed position. Anyhow, it is useable for now considering the price point, but I would prefer a better quality filter next time.
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Afehr Afehr
Buy the other type
These filters are good but the other option on the site are night and day better. Have two of these and four of the other of different sizes and wish I just got the other ones instead.
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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