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Grabador láser de CO2 VEVOR de 80 W, 20 x 28 pulgadas, 19,7 IPS, máquina de corte láser con asistencia de aire de paso bidireccional, compatible con LightBurn, CorelDRAW, AutoCAD, Windows, Mac OS, Linux, para madera, acrílico, tela y más

Reseñas de clientes para Grabador láser de CO2 VEVOR de 80 W, 20 x 28 pulgadas, 19,7 IPS, máquina de corte láser con asistencia de aire de paso bidireccional, compatible con LightBurn, CorelDRAW, AutoCAD, Windows, Mac OS, Linux, para madera, acrílico, tela y más

80W

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BCRDISPLAY BCRDISPLAY
Not working
The machine cannot be operated. The computer cannot communicate with the machine via the USB cable. and it's impossible to reach thz help service now
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
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Dr. Ken Dr. Ken
DR.
All round a good 100W laser. This was a replacement for my 80w Vevor laser. I upgraded for larger the envelope size. The integrated cooling system is a good innovation. The X Y axis are much faster that my previous laser. Automatic Z drive axis would have been appreciated and thought by this time it would come standard. Not sure we need manual up and down buttons for the Z axis. I retrofitted this on my last Vevor laser with little trouble. Also why do you still have the "out-rigger" red position LED? For less then $200 you can have a beam combiner? Biggest issue I have unfortunately found is the integrated exhaust system. It is a waste of time. It is grossly under sized. I had to connect and external fan to and remove the internal filter to create the air flow to exhaust smoke from cutting 3mm laser PLY. "Come on" VEVOR who texted this it simply does not do the job at all.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Eric Eric
directeur
j ai demandé la facture. je ne l'ai toujours pas recu
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Cher client, nous vous remercions sincèrement d'avoir pris le temps de nous faire part de vos préoccupations. Nous regrettons profondément que votre expérience n'ait pas été à la hauteur de nos attentes et nous tenons à vous assurer que vos commentaires sont pris très au sérieux. Pour une résolution rapide de votre problème, nous vous recommandons de consulter la page « Contactez-nous » de notre site web. Nous vous remercions de votre patience pendant que nous rectifions la situation.
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Bradley C Parson Bradley C Parson
Need to fix
100 W
The key switch stop working.I have to shut the machine off With the emergency shut down button. I would like a response, for possible reimbursement Is four parts
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Mark Baumgart Mark Baumgart
Owner
130w
Received this item and have been jerked around for weeks and still haven't gotten any satisfaction or responses on how to fix Item does NOT function as designed. Bed (z axis does not move) when using controls. It shows on screen that the bed ( z axis is moving but deck does not move.) The bed is not binding and can be raised by hand by turning the large thread rods attached to the gearing and chain. Please advise on how this can item can be replaced. I will be contacting my credit card company and requesting a complete refund and you can figure out how to get your piece of junk out of my shop.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Florian Florian
Kompletter Schrott und schlechtester Kundenservice den ich je gesehen habe
Ich habe einen 100 Watt laser gekauft welcher nach ca 1 Woche bei mir ankam! Das wars mit den positiven Nachrichten! Nach dem auspacken durfte ich die Spiegel einstellen, welche sicher nie eingestellt wurden, da abweichungen von 30 cm sicher nicht vom Transport kommen! Habe nach 3 Stunden alles eingestellt und bemert das der Y achs Reimen unwucht hat und teils schwergänig lief! Hab aber erst mal kleine Tests gemacht, wo ich dann auch feststellte, dass der Laserkopf KOMPLETT schief ist! Es fehlen bei 10 mm unten 1 mm ! Habe nach all dem den Kundenservice geschrieben, welcher nach 10 Tage antwortete wie man die Spiegel einstellt und dass wars! Von den anderen Problemenkeine Antwort! Und zur Krönung wurde bei letzten versuch den Laser einzustellen der y Achs Motor oder Treiber auf noch kaputt! Also Finger weg von diesem Laser!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Appie Appie
Worst machine ever.
Partly based on the 5-star reviews I bought this machine in December 1025. On delivery it turned out the housing of the machine was warped. That means the laser alignment is impossible to get right, since the x- and y-axis need to sit in a flat plane. Vevor offered a huge discount so I accepted and kept the machine, since I needed a new machine fast after the controller in my old one (14 years of age) died. Huge mistake. After two days of adjusting, shimming and testing I could use maybe a quarter of the bed. Enough for my most urgent orders to be fulfilled, but not what I needed. I repaired my old machine and decided to tear this thing apart and keep the usable parts. Glad I did, I discovered this machine was not only structurally bad, but worst of all an absolute deathtrap. Most of the 240V connections (and also the 24V ones) were not screwed tight (or at all), so the wires came out without the need of a screwdriver. Most of the wiring is done with jumps from connector to connector, this machine would never get a VDE approval. The high voltage connector to the laser tube needs to be twisted half a turn to lock. It was not. In the high voltage power supply there is an adjustment screw that can be set to make sure the laser tube is not running over its limits. This needed to be adjusted since on 100% the laser tube drew 35mA, way over the 30mA limit. The hole in the power supply where you can turn the adjustment screw was at the bottom of the enclosure, making it impossible to reach. Everything in the machine, the mirrors, the laserhead, the motors (and the drivers) is made for low power machines. The air pump that comes with the machine is very weak, so cutting wood will give huge flare-ups and does nothing to help cut through the wood. Also, it is fitted inside the machines main compartment, happily sucking in smoke and blowing it onto your lens. The build in water cooler will probably work fine on a low powered laser in colder climates. But not in a 100W machine at room temperatures. Before I bought this machine I asked if it would be possible to connect my industrial cooler, the answer was yes. And yes, it is possible if you have no problem with removing the side panel, and have some hose and fitting connector lying around. All in all, the only decent thing in this machine is the controller. That is an industry standard Ruida, compatible with Lightburn. The rest of the machine is made from the cheapest parts available. So I would strongly advise you NOT to buy this. Maybe I just had bad luck and received a 'monday-morning' model. But still the small mirrors, underpowered motors and unusable water cooler and air assist make this an overpriced machine.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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djad djad
manager
the same same problem of delivery services in MADRID,our second order of compressor still waiting in madrid and they ask us pick it from the depot office we are ready to purchase again a lot of equipment from vivor if you devellope your delivery services
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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RJ RJ
.
130w
Bought this unit. Both the Y and Z axis were not working. Support has been awful. Lack of responses, no telephone support. Would not recommend.
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Charles Washington Charles Washington
Tech support
130w
The customer service is terrible. No phone number to call and it takes forever to get help if you have a problem .
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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