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Horno de pizza comercial VEVOR de 16 pulgadas con dos niveles, horno eléctrico de acero inoxidable con piedra y asa, máquina multiusos para pizza de interior, ideal para restaurantes, hogares y pretzels horneados.

Reseñas de clientes para Horno de pizza comercial VEVOR de 16 pulgadas con dos niveles, horno eléctrico de acero inoxidable con piedra y asa, máquina multiusos para pizza de interior, ideal para restaurantes, hogares y pretzels horneados.

16 pulgadas

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Geraldine meza Geraldine meza
Horno pizza comercial
16 pulgadas
Horno pizza comercial 2
Me le hizo falta un tornillo de las que sostiene las manijas cómo se muestra en la foto solo venían tres tornillos. Necesito por favor me lo envien para poder abrir la tapa
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Estimado cliente, Lamentamos mucho saber que faltaban algunos artículos en su pedido; sin duda, esta no es la experiencia que deseamos para usted. Hemos abierto una incidencia y nos pondremos en contacto con usted en breve para confirmar los detalles. Nuestro equipo de atención al cliente le escribirá por correo electrónico y le mantendrá informado hasta que se resuelva el problema. Por favor, revise su bandeja de entrada para ver nuestros mensajes.
Giuseppe Giuseppe
Pizza oven 16 inc
16 pulgadas
I tested the oven as soon as it arrived, and it seems the internal temperature reading is 50 degrees Celsius higher than it should be. Be careful and measure the temperature before cooking, or you'll burn everything.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Ken Ken
Timer doesn’t work
16 pulgadas
The timer doesn’t work. Haven’t been able to get a ahold of anyone for product support. It took a bit to figure out how to use the oven by reading online.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Don Watkins Don Watkins
No ON/OFF Switch!!
16 pulgadas
No ON/OFF Switch!!  2
This oven could be 4 or 5 star!! Come on vevor have a little quality control. This oven has no on off switch like the manual book says. The only switch is for the light in the oven. If you use the ovens daily at the same temp like we do you either have to set the temp each day which risks mistakes or unplug them. It’s such a simple thing to have a switch. Seems like typical Chinese random factory work. We have 4 of the single versions of this oven and they have been in daily use for over a year. They are only on when the timer is ticking for 120 mins at a time which was annoying so I bypassed them and wired them directly to the on/off switch after the timers broke. This oven is supposed to be the same but its temp setting is in Fahrenheit where our other ones are in Celsius. I would give this a 4 or 5 star had it showed up with a on/off switch like it is supposed to have. It’s frustrating to have to unplug it each day. Poor quality control for sure!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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James L. Poznecki James L. Poznecki
Partner
16 pulgadas
We love the oven, but the switches broke after 2 days!! Very cheap. Now we need to unplug and plug it daily
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Buyer Beware - also - TERRIBLE customer service Buyer Beware - also - TERRIBLE customer service
Buyer Beware - also - TERRIBLE customer service
16 pulgadas
Buyer Beware - also - TERRIBLE customer service 1
I purchased this as an additional oven for a special event, based on the excellent reviews shown here. Upon receipt, the oven does not work properly, the top heating element works but the bottom two do not. Also, the on/off switch does not control the top element, so the only way to turn off the only heating element that works, is to unplug it. Without either of the "bottom" heating elements working, this oven is 100% non functional as a pizza oven. I contacted VEVOR support on Sunday, the day I realized the problem (the event for which I purchased this oven is Friday, initial delivery was two days after ordering, so there was PLENTY of time to get me a new oven in time for my event). Customer service asked me to email (not upload) a video of the problem, which I did immediately. The video was received and confirmed early afternoon on Sunday. I explained how much time is of the essence in this situation and was assured my case would be given priority status and that I'd have a response within 24 to 48 hours. After around 60 hours, I reached back out and was told basically "wait to hear from us". So I did...for another 24 hours...on Wednesday I reached out again, and explained that I really needed a resolution, because I NEED to have an operational oven on Friday...again I was told my case is being prioritized and be patient. It's now 5:30 PM on Thursday and I've still received zero response. At this point, I'm going to have to buy another oven locally in order to be able to host my function tomorrow. This is a 100% failure on Vevor's part...both the product and especially the customer service. I was shipped a non-working item, I provided proof immediately...what's the holdup? What needs to be reviewed? Why is this a "technical issue"? JUST SEND ME A WORKING OVEN!! LAST TIME I'LL ALLOW VEVOR TO SCAM ME...BUYER BEWARE!!!
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Catherine Catherine
Mme
16 pulgadas
Tout brûle dans ce four. Divers tests ont été faits et rien ne fonctionne. J'attends toujours un suivi pour connaître le bon fonctionnement.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Susan Hudlow Susan Hudlow
Owner
16 pulgadas
Received and plugged it in yesterday. One of the ovens doesn’t work at all.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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M M
Na
16 pulgadas
Garage
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
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Luca Luca
dont work
16 pulgadas
Cant seem to get the heat up something wrong
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we will create a ticket to follow up on this issue for you.
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