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Inversor de energía de onda sinusoidal pura VEVOR 3500W DC12V a AC120V inversor LCD

Reseñas de clientes para Inversor de energía de onda sinusoidal pura VEVOR 3500W DC12V a AC120V inversor LCD

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Do*** Do***
slow to no communication with warranty company
Where do I begin? i bought it online, it was shipped but no emails alerting me to the shipment. It was 7 days in the shipping warehouse waiting to be claimed but I didn't receive a phone call as the phone number on the shipping was inputted wrong by the sender. It was by chance while picking up a different package that the Inverter was delivered to me. I had it professionally installed at $170 per hour to have it FAIL! Luckily I bought an extended warranty on the Inverter (learned that from a past experience) Well dealing with the warranty department is quite the treat ...NOT i have received barely any communication from them except that the 'ticket' has been registered and a 'claim #' has been issued. When i attempt to engage their chatbot communication device i don't get anywhere except for them to acknowledge that my complaint has been lodged ...even after i tell them i have already lodged a complaint and received a tracing number.... to which i supplied this info when they asked for it, they again told me they would open up a 'ticket' ... then crickets. Don't put yourself in the position of probable disappointment (like I experienced on a different one of their products, hence the warranty purchase) This has put a MASSIVE damper on my fall vacation traveling in my campervan. To the point where i may have to cancel, postpone or buy a portable inverter from a more reputable company like Jackery.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Boshiya Boshiya
died after 14 months.
14 months after buying this it died. dead. live wires test, but dead. no resource. will need to look at other brands. sucks. bought to upgrade my system.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Wes Faulkner Wes Faulkner
Inverter
Worst customer service ever.! All Ai responses and useless emails that never solved anything. Charged me for premium shipping and the product arrived 5 weeks later. The inverter works great, but if you need it fast order from a 3rd party supplier and NOT Vevor.com.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Gerald Gerald
Mr
Inverter worked fine however the remote that came with it didn't work.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bob Bob
dealer
The front outlets suck and do not make good contact with plug. I originally thought they did not work at all. I wrote Vevor telling them the plugs did not work, but they insisted on a pic of the problem. When I went to take a pic with a multi meter in the outlet I was surprised to see there was voltage. I then plugged in a battery charger and had to wiggle it until the prongs made contact as it arced and popped. Ultimately I hard wired it to my system and use my own outlets and it works fine, otherwise its a fire hazard.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
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Adrian Adrian
Mr
The 110 Volt plugs are useless for any mobile application, as they are very loose. The sockets almost fall off by itself. All of them. Then the remote shows very different values than the in built display which is correct. For the price, it is a good purchase so far but you have to hard wire a quality extension cord. I like that the fan does not start for my RV application when most of times the power draw is not nder 300w. Dead quiet.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages."
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Gordhan Gordhan
Dr
Wired remote does not work. Unit itself looks good and functions as expected. This is my 5th purchase from VEVOR. They need to improve quality control. This is the 3rd unit that is defective. Customer service is not easy but I am used to email communication and haggling!!!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on your concerns and are focused on finding a satisfactory resolution. Please make sure to check your ticket and email regularly for updates on the progress. Don’t hesitate to reach out if you have further questions or need assistance.
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Jim Jim
Warranty not very good
Think I was sold a remaufactured unit . Arrived in a plain cardboard box and wasn't packaged very good . The remote was damaged and now I am waiting for a new part frome china. Could be weeks before I can compleat install
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: To our valued customer, thank you for being patient and cooperative. We’re actively working to resolve your concerns and are dedicated to finding a solution that meets your needs. Please check your ticket and email periodically to stay updated on the progress. If you need further help or have additional questions, don’t hesitate to contact us.
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Donald Donald
Mr
Ordered this to power my houseboat so I wouldn’t need a generator and so far it’s worked fine . Must have quality batteries to make it work flawless
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for your feedback. Apologies for any inconvenience. Our after-sales team is ready to help promptly via our online "Contact Us" section. We truly appreciate your understanding.
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CB CB
Owner
Owner 1
I bought the inverter and after 5 months of use the display stopped functioning as it should. the product has a 1 year warranty on it. Dealing with Vevor to return it and get a replacement is a nightmare. Vevor makes you jump through hoops, I'm very disappointed and currently evaluating any future purchases with Vevor because of this.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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