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Máquina de granizados comercial VEVOR, 4Lx2, máquina de bebidas congeladas con doble tanque, 32 tazas de acero inoxidable para hacer margaritas, batidos y bebidas congeladas, ideal para fiestas en casa, restaurantes, cafeterías y bares.

Reseñas de clientes para Máquina de granizados comercial VEVOR, 4Lx2, máquina de bebidas congeladas con doble tanque, 32 tazas de acero inoxidable para hacer margaritas, batidos y bebidas congeladas, ideal para fiestas en casa, restaurantes, cafeterías y bares.

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141 Reseñas
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Kamlesh Brahmbhatt Kamlesh Brahmbhatt
Buyer
3x12 L
Making noise. Extraordinary noise
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Joseph hope Joseph hope
Cheap materials
2x12 L
Every time we try to run the slushy function the material around the drum that scrapes the ice is too week to handle the material, it warps and starts making a loud thunk noise hitting the plastic container they the system jams up. And it’s not even set to a cold setting. I hope the manufacturer reads this review and plans on reaching out to make things right. The system would work a lot better with mettle material instead of plastic.
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Josh Josh
General Manager
Purchased this unit for a good price and was excited to use it. The first time we set it up it did not work. The unit internals spun, but the unit did not chill or cool our mix...very disappointing. I guess you get what you paid for. Just submitted a return request and we will see if Vevor makes good on standing behind their product. If so, I will revise this post accordingly.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jo Jo
Huge Disappointment
Product arrived faulty, did not cool the liquids in the bowl at all. Was refused a replacement by the company. They told me to find someone to fix it and offered $165 compensation. After numerous refusals of their “solution” they increased the offer of compensation, several times. I refused. After repeatedly being told to get it fixed (which is not easy as very few repairers work on slush machines) I suggested that I would seek support from the ACCC, Vevor eventually provided a refund. Will not be buying from them again.
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Pablo Vargas Pablo Vargas
Owner
2x12 L
Machine stopped working 5 months after purchase
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tahlia Tahlia
General Manager
Our machine set up was good for 2 days then grease from the machine started to pour into the slushy and it tasted like metal. Sent a request to support team and they didn't know what to do except offer us a partial refund! No help at all, no offer of a new machine replacement after we had asked for one. After go back and forth they finally said yes to the refund which we still haven't received yet! Highly disappointed! Buyers BEWARE!!
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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No help from support No help from support
Horrible customer service.
I am rating this very low, mine has been broken down for over a month and I still can't get customer support to send me the tank and mixer that goes inside. The machine froze up and cracked both. I have made several attempts pleading for someone to call me or a number i can call. I get the same run around. I finally received a motor that i did not need. This is the poorest company I have ever dealt with. GO SOMEWHERE ELSE..
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Nicholas Nicholas
Works well till it doesn't.
3x12 L
I purchased the slushy machine and it worked well for a month and a half . It stopped working, and I contacted customer support. They've had me install a new board, check fans, and now are now talking about refueling the refrigerant. Highly suggest you avoid this product unless youre competent in refrigeration. Support will slowly having you rebuild this whole machine.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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LOUIZI LOUIZI
Restaurant la Cathé
Bonjour, J’ai reçu un produit avec deux bacs au lieu de trois jusqu’à grosse manifestation de le changer, le produit de me renvoyer le bon proposer un remboursement de 50 € alors que la différence entre les deux produits et de presque 500 € Après plusieurs échanges, on m’a proposé un remboursement de 600 € que j’attends toujours soit la différence entre deux produits. Cette erreur m’a causé, préjudice financier, mon négligeable.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Pour toute question, n'hésitez pas à nous recontacter.
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cléclé cléclé
Ne fonctionne pas
Ne s'allume pas et aucune nouvelle du SAV !!
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Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Pour toute question, n'hésitez pas à nous recontacter.
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