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Máquina de hielo comercial VEVOR, 130 lb/24 h con capacidad de almacenamiento de 16-30 lb, empotrable/de pie/bajo mostrador, máquina de hielo de acero inoxidable con pantalla LED y autolimpieza, para bar doméstico y restaurante

Reseñas de clientes para Máquina de hielo comercial VEVOR, 130 lb/24 h con capacidad de almacenamiento de 16-30 lb, empotrable/de pie/bajo mostrador, máquina de hielo de acero inoxidable con pantalla LED y autolimpieza, para bar doméstico y restaurante

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378 Reseñas
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Jonathan D Smith Jonathan D Smith
Owner
Owner 1
This machine came damage which looked like cosmetic. The company did discount it but after running it a few days it has crack in the drain hose spot and is leaking all over the floor in my house. I need this warrantied
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dave Dave
Do not purchase!
Do not purchase! 1
I purchased this machine to provide good quality ice. It does not! The ice begins melting almost immediately. It comes out in a large block-not individual cubes. The ice full shutoff happens after only a few ice cycles, so you don't have the ice bucket full ever unless you constantly move the blocks out of the way. Customer service is HORRIBLE. I have tried to return this product for 2 weeks. I cannot reach anyone by phone and the Chat representatives only offer discounts or replacements. I had to dispute the charges on my credit card to stop payment.
6 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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benildotan benildotan
Customer service unable to leave message
Customer service unable to leave message  1
Unable to leave messages due to system error, typing phone and won’t allowed
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Paulo Horta Paulo Horta
Teve algum acidente
Teve algum acidente  1 Teve algum acidente  1 Teve algum acidente  1 Teve algum acidente  1 Teve algum acidente  1
Recebe realmente a máquina de gelo mas ao desembrulhar a máquina constatei que vinha danificada em dois sitios estou a deparar-me com dificuldade em fazer esta reclamação
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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IJimmy Fann IJimmy Fann
A ice machine that works
A ice machine that works  1
Does not get cold or make ice
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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giacaro27 giacaro27
Failed soon
Failed soon 1
After only one month the ice maker solenoid valve failed and struggling to get the ice maker back or seek for teplacement,
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Alfred Ponce Alfred Ponce
I don't received
I don't received anything
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely apologize for the inconvenience and that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via the email associated with your order within 24 hours. Thank you for your patience while we resolve this.
hy*** hy***
Not sure
Lost ice machine in a house fire waiting on to see if VEVOR will replace it under the extended protection plan
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via the email associated with your order to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Maxence POYET Maxence POYET
pas serieux
pas de bidon bleu livré avec la machine alors que c'est indiqué sur la photo de l'article en vente
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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Cheryl C Cheryl C
A nightmare from start to finish
I bought this ice maker to use with a 5-gallon water bottle system. I spent a full week trying to get it operable and never succeeded. The instructions never worked, my many questions went unanswered, and support was email-only — no phone number, no person to talk to, just emails, videos, pictures, expired links, and timezone delays, with their replies landing in my spam folder. In the end I returned it: they directed me to FedEx locations that refused the 55 lb package, with no attention paid to what type of facility could actually accept a package of this weight, so we had to drive a long way to ship it back. A nightmare from start to finish.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed . Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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