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Molino eléctrico de granos VEVOR, 3000 W, molinillo de especias, molino de maíz comercial con embudo, máquina para moler polvo con grosor ajustable, molino de harina, cereales y trigo de alta resistencia, molinillo para productos secos

Reseñas de clientes para Molino eléctrico de granos VEVOR, 3000 W, molinillo de especias, molino de maíz comercial con embudo, máquina para moler polvo con grosor ajustable, molino de harina, cereales y trigo de alta resistencia, molinillo para productos secos

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226 Reseñas
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S.Riedel S.Riedel
Mühle mangelhaft geliefert – Reklamation und Abholung der Ware verlangt
Mühle mangelhaft geliefert – Reklamation und Abholung der Ware verlangt 1 Mühle mangelhaft geliefert – Reklamation und Abholung der Ware verlangt 1 Mühle mangelhaft geliefert – Reklamation und Abholung der Ware verlangt 1 Mühle mangelhaft geliefert – Reklamation und Abholung der Ware verlangt 1 Mühle mangelhaft geliefert – Reklamation und Abholung der Ware verlangt 1
1 Stern Diese Mühle entspricht nach meiner Erfahrung in keiner Weise der angebotenen Beschaffenheit. Bereits bei Erhalt waren erhebliche Mängel vorhanden: hartnäckiger Rost im Mahlwerk bzw. im Lebensmittelkontaktbereich, Rost an den Schweißnähten, mangelhafte Verarbeitung und ein nicht sauber konzentrisch ausgerichtetes Mahlwerk. Der Rost war nicht bloß oberflächlich, sondern so fest vorhanden, dass erheblicher Aufwand nötig gewesen wäre, um ihn überhaupt zu entfernen. So etwas ist bei einer als Edelstahl-Mühle angebotenen Neuware völlig inakzeptabel. Hinzu kommt, dass der Mahlspalt ungleichmäßig ist und die beworbene Mahlfeinheit in meinem Fall nicht erreicht wurde. Damit weicht das gelieferte Gerät nicht nur optisch, sondern auch technisch und funktional deutlich von dem ab, was auf der Produktseite beworben wird. Besonders negativ ist für mich aber auch der Umgang mit der Reklamation. Seit geraumer Zeit versuche ich, die mangelhafte Ware abholen zu lassen und die Rückabwicklung zu erreichen. Statt einer klaren und sachlichen Lösung erhielt ich nach meinem Eindruck immer wieder automatische oder themenfremde Antworten, vertauschte bzw. unpassende Ticketzuordnungen und mehrfach Teilrückerstattungsangebote, die in keinem Verhältnis zu den tatsächlichen Mängeln stehen. Der Eindruck entsteht, dass hier alles versucht wird, um eine Abholung und vollständige Rücknahme zu vermeiden. Insgesamt bin ich mit der Produktqualität und der Bearbeitung der Reklamation äußerst unzufrieden.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Esiri Esiri
Did not serve purpose
Seco y Mojado
Did not serve purpose 1 Did not serve purpose 1
The machine did not serve purpose of purchase, will like to do a return because I could not use it at all not easy to assemble And use.
5 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Adamandevebistro Adamandevebistro
Electric mill grinder
Seco y Mojado
Electric mill grinder  1 Electric mill grinder  1
Highly disappointed in the purchase and a waste of money.Got damaged the first day I used it, it brought out flames and burnt that I couldn’t use it at all for the purpose I needed it for. I had read the reviews before I purchased it but it’s a total waste of money. I could have returned it but I don’t have the box anymore . I won’t recommend this for anyone because it’s doesn’t serve purp
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Christy Christy
Purchaser
Purchaser 1
Do not buy this grinder if you value peace of mind. It’s poorly designed and not user-friendly at all. I had trouble using and even assembling it. It arrived with rusty parts, and the return and refund process was a nightmare — it took weeks of back-and-forth communication, and I still didn’t receive a full refund. Overall, a frustrating and disappointing experience.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Roman Roman
Spend $600 and received a non-working machine!
Order this machine to make flour. The machine looked beautiful, but came defective and not functioning. I wrote to customer service, received the answer with the video to check all connections. Apparently I have to disassemble the entire machine and check all cable connections. I did that, but still not working. Wrote back to them and asked for a replacement. Still waiting for a reply. Hopefully the company is going to take responsibility and replace the non-working unit and not going come up with more tasks for me to try to fix it.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Zoran Zoran
mlin
I ordered and the part arrived broken why can't I send a return request. .,,..,..,,....,.,...,,.,.,,.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Kenny Kenny
Waste of money
Tried using it just once and not working anymore. Reached out to service but won't fix it. Total waste of money. I do not recommend.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Henly Henly
NotGood
Seco y Mojado
Not grinding to fine powder No response for parts from Seller, horrible customer service, will be a paper weight if stone breaks/wore out.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Jeruss Navarro Jeruss Navarro
Poor Product Quality and Customer Service
2200 W
Received used product with poor product quality. Customer service is also not great with automated message stating someone will get back to me in 48 hours. It has been well over 48 hours and no one has responded. Not happy with product and lack of customer service. The impeller had a bunch of holes as if some drilled on it. The grinder had a high pitch metal to metal sound when rotating the dial past half way mark on more fine finish. Lastly, I kept trying to add picture to show quality defects but it is not letting me add as it needs to be a certain size.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Silly Company Silly Company
refused to accept back
Seco y Mojado
bought this for the kitchen. It's the size of an airplane engine. Looked closer at the specifications surprised to see how heavy it was - could not take it out of the box. The picture has a quaint device on the kitchen counter. They refused to take it back?! still in the box. totally unused. Do not buy from this company.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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