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Elevador de ático inalámbrico VEVOR de 2200 lb, polipasto eléctrico de 1600 W y 110 V con control remoto inalámbrico, altura de elevación de 12 m con un solo cable y motor de cobre puro, para garaje, almacén y fábrica.

Reseñas de clientes para Elevador de ático inalámbrico VEVOR de 2200 lb, polipasto eléctrico de 1600 W y 110 V con control remoto inalámbrico, altura de elevación de 12 m con un solo cable y motor de cobre puro, para garaje, almacén y fábrica.

997,9 kg Inalámbrico 1,60 m

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David David
Intermittent up movement
997,9 kg Inalámbrico 1,60 m
When using the wireless remote, you can only go all the way up. If you stop anywhere is the ascent run, you can not go up any more, you have to lower the work all the way to the floor and start all over again. What is causing this?
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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David Donaldson David Donaldson
Arrived Damaged Serious Hassle to return.
997,9 kg Inalámbrico 1,60 m
ME- Just opened unit box today & it appears that it was dropped on its end. Packing material inside is damaged & housing on side of hoist is cracked. THEM - Thank you for contacting us. We’re reviewing your request and will provide a detailed update within 48 hrs. — THEM - We would like to confirm with you whether the packaging is also damaged? To determine more precisely what the problem is, could you please also take a photo? We look forward to your new feedback. M ME - Good morning. The package appears to be OK. I do think that the protection inside was inadequate for such a heavy item. Here are some pics. The first pic is the side that has the damaged side of the hoist. It looks fine. The side with the lack of tape is the side that contains the damaged. I believe that is just poor interior protection that lead to the damage. It’s a heavy object. Just needed more inside. THEM - Thank you for choosing our product and taking the time to give us feedback. We take your problem very seriously and will do our best to resolve it. The information you provided is currently undergoing technical diagnostics, which will take some time. Typically you will receive a response within 48h. In order to resolve your issue as quickly as possible, I have marked this case as a priority and will contact you as soon as there is progress. — We can send you a new Fan blades and wind shield as spare part. You can receive it within 10-15 working days. When you get the replacement parts, you could swap and see if it works again. And confirm your address to see if it is still usable. Please note: If you are contacted by customs, please contact us first to confirm. If you still have any question about this, please let us know again. ME - I had to move ahead on my project without this one. I also think it’s prudent to return it as I’m unsure if there will be any other damage. THEM - Can you please try to replace the accessories after receiving them and reuse the product? If the problem cannot be solved yet, we can offer you other solutions. Could you please keep this product if we offer you 78 CAD as compensation for the damage you suffered? Could you accept this offer? ME - I appreciate the offer but I had to find another way to do my project without it. What I was doing was time sensitive & finding the damage when I needed to actually use the part was not helpful. I would like to return the unit. THEM - We do not recommend returns or exchanges. Since our warehouse, which deals with customer services, is very far from you, there will be several problems when you return the goods, for example: the goods might be lost or broken due to shipping. Therefore, it is better that you keep it to reduce the losses. We can offer 156 CAD partial refund for you if you need. Then maybe you could keep the product. Please think again. We ask for your understanding and apologize for the inconvenience. We hope to have your answer quickly.
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Respuesta de Servicio al Cliente: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
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NO HA LLEGADO MI PAQUETE NO HA LLEGADO MI PAQUETE
AUN NO LLEGA MI PAQUETE
997,9 kg Inalámbrico 1,60 m
AUN NO LLEGA MI PAQUETE
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Respuesta de Servicio al Cliente: Agradecemos su paciencia y cooperação a lo largo de este proceso. Tenemos el placer de comunicarle que hemos llegado a un acuerdo mutuo sobre su inquietud reciente. Presentamos nuestras disculpas sinceras por cualquier inconveniente y le agradecemos su comprensión. Su satisfacción es nuestra máxima prioridad, y nos comprometemos a garantizar una experiencia positiva con nuestro servicio.

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