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VEVOR Polipasto eléctrico de 880 libras con control remoto con cable de 14 pies, elevador de ático de polipasto eléctrico de 110 V, altura de elevación de 20-40 pies para fábrica de almacén de ático de garaje

Reseñas de clientes para VEVOR Polipasto eléctrico de 880 libras con control remoto con cable de 14 pies, elevador de ático de polipasto eléctrico de 110 V, altura de elevación de 20-40 pies para fábrica de almacén de ático de garaje

399,2 kg Con Cable 1,60 m

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Frank Frank
Mr
All perfect except the measurements to mount this on a beam. They differed substantially which forced me to adjust the cover to enable mounting the winch on the metal beam
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Nathan Bowman Nathan Bowman
Damaged
798,3 kg Con Cable 1,60 m
Arrived damaged but no shipping box damage. Electrical enclosure was all busted. Contacted customer service and they sent me a new enclosure (2 weeks later). Enclosure replacement required cutting and resplicing wires. After this was fixed, I noticed the bolts and washers for mounting brackets were not in the box. Contacted customer service again and they refunded me $11 to buy the bolts and washers. Drove 25 miles round trip with $4 a gallon gas to get hardware and they cost me $11.40. Not a good experience. Hoist now seems to work fine.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Frédéric S Frédéric S
Mr
Ce treuil est livré avec des fixations pour s'adapter sur la rallonge du bras de support qui fait un carré de 40X40, mais si on ne veux pas utiliser cette rallonge mais que la barre principale il nous faut 2 fixations de 50X50! J'ai envoyé plusieurs demandes un ticket à été ouvert mais AUCUNE réponse ne m'a été donné!!! Je ne peux donc pas utiliser le treuil car j'ai besoin de soulever plus que 150Kg qui est donné avec la barre qui allonge le bras de support. Je ne sais plus quoi faire pour obtenir une réponse de votre part malgré mes relances par mail... Espérant obtenir une réponse et un lien pour pouvoir acheter ces fixations...
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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Nick Nick
Tischler
Preiswert, schnell geliefert und funktioniert wie erwartet
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Respuesta de Servicio al Cliente: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Bob Bob
poor communication
598,8 kg Con Cable 1,60 m
When my hoist arrived the cover on the back was cracked and broken. I contacted the vevor team, they wanted pictures which I sent. At this point they were willing to give me $30 dollars or replace the item. Since the broken part did not affect the performance I opted for a $30 refund. When they informed me it would only happen if I had a pay pal account which I don't, I opted for a replacement part instead. They agreed and a few days later a whole new "hoist arm" arrived!!! WTF I wrote back and said they had sent the wrong part, they wrote me back and said we replaced the part simply throw the first one away and keep the new one! At that point I just gave up!
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Ross Ross
Good product, okay support
199,6 kg Con Cable 1,60 m
I wasn't going to write a review, but got an email specifically asking me to so figured I'd share my experience. I've purchased a few Vevor products in the past through Amazon and have generally had good experiences. When I was looking for this hoist I couldn't find this specific model on Amazon, but found one that I'm pretty sure is identical from another manufacturer. Ended up finding the ability to purchase this one directly from Vevor and was 10 bucks cheaper than the other branded one on Amazon so thought I'd order direct this time. When the hoist arrived, the junction box and fan shroud were smashed, which I'm confident was damaged during shipping. I contacted Vevor who after providing them with several photos agreed that the unit was damaged when I received it and said they would send me a replacement junction box, fan and fan shroud and advised that it would take a week or two to arrive. I was a little surprised they didn't offer to replace the unit as I'm not sure everyone may be capable of replacing the parts, but as I'm a fairly handy guy thought no problem I can change out some parts. I got another email a week or two later that the parts they were shipping had been lost in transit and they offered me $20USD to source local parts to repair it with. I was able to replace the junction box, but there's no way I'll ever find a shroud that'll bolt up where the old one was. I was then advised a week later that my refund of $20CAD was being processed. The change in currency amounts to 7 bucks difference which wasn't enough to worry about but was a little disappointing that it was changed. I do have the unit installed on unistrut trolleys in my garage and it works well so far for hositing tires up to a rack mounted 8' off the ground in my garage. I like the hoist, but the experience of purchasing through Vevor wasn't great. In hindsight I wish I'd paid the extra 10 bucks to get the unit from Amazon as returning it if it were damaged would've been much smoother.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Eric Eric
MICHELON
J'aurais du regarder le prix , il y avait une promo et j'ai payé plus cher .
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Respuesta de Servicio al Cliente: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Henri Henri
Van Hemelryck
Le colis avait une mauvaise adresse et a été retourné. Nous attendons toujours le remboursement avant de faire une nouvelle commande. Merci d'avance du suivi donné à notre commentaire. Mme Van Hemelryck
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Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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HelPhi HelPhi
Xyz
Winde wurde schnell geliefert, aber Verteilerbox hatte Macke. Eine Schraube ausgerissen. Mit Sekundenkleber repariert. Für den Preis i.O. , aber Zugentlastung für Bedienteil wäre angebracht. Überlastungsschalter wäre auch ganz schön. Abdichtung der Verteilerbox habe ich bei baugleiche Winden schon professioneller gesehen. Für den Preis kann man halt solche Feinheiten nicht erwarten.
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Respuesta de Servicio al Cliente: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Dennis Dyck Dennis Dyck
Winch
199,6 kg Con Cable 1,60 m
Cord/cable quality and control switch quality are poor and do not expect to see a long life in colder operating environments.
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Respuesta de Servicio al Cliente: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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