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VEVOR Prensa de Calor 16x24, Máquina de Prensa de Calor de Potencia de 1700 W, Calentamiento Rápido, Máquina de Prensa de Calor de Alta Presión para Camisetas, Impresora de Sublimación Industrial Digital para Vinilo de Transferencia de Calor, Fácil de Usar, Negro

Reseñas de clientes para VEVOR Prensa de Calor 16x24, Máquina de Prensa de Calor de Potencia de 1700 W, Calentamiento Rápido, Máquina de Prensa de Calor de Alta Presión para Camisetas, Impresora de Sublimación Industrial Digital para Vinilo de Transferencia de Calor, Fácil de Usar, Negro

406x610 mm Negro

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Libby Libby
Terrible Product - Terrible Customer Service
380x380 mm Blanco
This is a terrible heatpress. I tried to return it and they offered to refund me partially if I would keep it. This heat press does not hold it's heat. It constantly cycles over a 20 degree span. The heat does not go all the way to the edge, so basically you have a 13x13 press, it does not hold heat, and the pad is not attached. You have to pull the pad out, place your shirt on it and push it back on the bottom plate. I run 2 other heat presses in my shop, and they don't have these issues (other brands). But Vevor says it is normal! I really just want to return and get a refund and they are refusing. I will not be purchasing any other Vevor products! This whole experience has been insane.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Bent Bent
Creative director
Looks OK, but quality is not good. Cheap China product. Not possible to alter pressure, turning pin stuck due to use of cheap materials. No good workspace. Narrow opening makes it har to press anything else than small t-shirts. I have been in having a small print business for 15 years, I have worn out several heat press machines but they have lasted years. This lastet less than a day.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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ASAP SCREEN PRINTING ASAP SCREEN PRINTING
President
406x508 mm Negro
I had a question immediately after I received the equipment. A simple question, how to purchase a cover, and how to glue the foam to the pallet. Many attempts to call, to chat, to email and all failed. I would never consider even mentioning this company, after 40 years in business, I finally saw the worse ever vendor.
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Elemam: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Danyelle Danyelle
Terrible Customer Service and Quality
380x380 mm Blanco
I got this heat press, opened it the day it was delivered to start pressing 200+ shirts for a fundraiser event in 3 weeks. I have had heat presses before, but my last Vevor caught fire, so I had to purchase a new one. Got this one, because even though the first caught fire in the electronics of the machine, it was like 6 years old and worked great that entire time. I went to use this one for the first time and it didn't work at all. Won't set to the set temperature, pressure adjustment and release sucks, the digital display goes whacky when you press down and the timer doesn't activate and count down.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Ivelina Ivelina
not good
After the third start, the controller stopped working and did not adjust the temperature.
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Respuesta de Servicio al Cliente: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
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Lucia lucero Lucia lucero
DO NOT PURCHASE
406x508 mm Negro
This item was a little over a year old before it started catch fire. I smelled burning plastic and smoke and immediately turned it off. There is no fix.
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Trevia Trevia
Bien mais pour bricolage
Un problème avec cette press, la diffusion de chaleur sur le plateau n’est pas homogène, la température n’est pas stable, elle fait des yoyo de 150 à 160 degrés. Cette machine peut faire l’affaire pour du bricolage quand on a quelques textiles à faire mais pas pas plus. Je vais la renvoyer pour échange ou remboursement
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Pissed off Pissed off
In Toronto
If there was a score less than one that's what this piece of crap deserves. The control module failed after three days and 4 uses. I asked for a replacement module but that was not going to happen. Not recommended at all. At least your customer service people had the courtesy of refunding my money.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Carrie Thomas Carrie Thomas
Would never purchase again
On the day of use the product failed. VEVOR customer service is horrible, and it is impossible to receive a refund. After weeks of going back and forth I was only refunded a certain amount of the money I spent on the purchase and was given the option to have all my money refunded. I am so disappointed and will never buy anything from this company again.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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MOTA MOTA
DIOGO
BOA TARDE PASSADO ESTE TEMPO DE TERMOS USADO A MAQUINA A MESMA DEVE TER ALGUM DEFEITO POIS QUANDO SE LIGA NAO PARA DE AQUECER , ELA AQUECE AO MAXIMO DA TEMPERATURA E NAO DEIXA MEXER NA MESMA
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Pedimos sinceras desculpas pelo incómodo causado pelo nosso produto. Compreendemos perfeitamente a frustração que pode surgir ao deparar-se com uma falha durante a utilização. Estamos empenhados em resolver esta questão o mais rapidamente possível. Enviaremos uma atualização sobre o seu problema por e-mail; por favor, verifique a sua caixa de entrada para mais informações.
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