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VEVOR Revestimiento para Estanque, 20 x 25 pies, 45 Mil de Espesor, Material EPDM Flexible, Capa Base para Estanque de Peces o Koi, Base de Cascada, Fuentes, Jardines Acuáticos, Negro

Reseñas de clientes para VEVOR Revestimiento para Estanque, 20 x 25 pies, 45 Mil de Espesor, Material EPDM Flexible, Capa Base para Estanque de Peces o Koi, Base de Cascada, Fuentes, Jardines Acuáticos, Negro

EPDM 6,1x7,6 m

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J J
Not the right size
EPDM 4,6x6,1 m
We ordered the 15x20 liner to use for something that was 12x16. There should have been more than enough material left on each side. Unfortunately it was not the right dimension and we weren't able to complete our project like we'd originally intended. We made it work, but when you order something specific, you expect it to be correct. The quality of the material was fine and shipping was pretty quick, we just wish we'd gotten what we'd paid for. I rated it lower for price, features and quality because we didn't get what we'd paid for.
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Respuesta de Servicio al Cliente: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
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Cody Snyder Cody Snyder
Installer
LLDPE 6,1x7,6 m
Quality not much better than 6 mil plastic. Used to line a koi pond had a 2 tears within the first two days. Overall you'd be better with 100 ft roll of 6 mill plastic and doubling up
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more assistance, check our "Contact Us" page online, located in the bottom navigation bar. Through this, submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
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Gregg Luberto Gregg Luberto
Would not let me return
EPDM 6,1x7,6 m
Unfortunately I breached the 30 day return policy but as I explained to Vevor customer service that the liner was still in the box and not used. I offered to pay for return shipping and purchase a larger liner as the one I wish to return is too small. They indicated that their strict return policy was non negotiable. They would not make an exception. This to me is an awful return policy and terrible customer service. I admit that this is my fault for ordering a liner thats to small for my pond. But In today's business practices Vevors return policy is good but I guess they expect everyone to be perfect without exception. This is an imperfect world we live in and I'm truly sorry I ever used Vevor. In closing Vevor liners are probably good but I guess I'll never find out. You could have done better Vevor as most companies have a 3 month return policy. Zero stars based on Vevor return policy.
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Respuesta de Servicio al Cliente: To our respected customer, thank you for your patience and cooperation. We’re fully engaged in working through your concerns and are determined to find a solution that works for you. Please keep an eye on your ticket and email for periodic progress updates. If you need further assistance or have more questions, don’t hesitate to reach out.
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Robert Movk Robert Movk
False advertising
EPDM 4,6x6,1 m
This liner is not EPDM while installing in the sun it melted to itself
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dariusz radomski Dariusz radomski
President
Poor quality
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Tyler Tyler
Holes
LLDPE 6,1x7,6 m
Im writing this comment as I just found multiple holes in the pond liner. Pissed is beyond how mad I am worked all weekend and the threw the week on this wetland centipede module filter. I go put the liner in and remember it had a round rock under it so I crawl inside to get it and see light coming in threw the liner now the whole project is on hold! Vevor products are new to me but this is trash!
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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  Collen Collen
Mr
This was disappointing, leaking from the start and there were too many tears to count. Everytime I think I patched it another one was there.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Michael Boslet Michael Boslet
Pond liner is poisonous to fish!
Got this pond liner as a replacement for my koi pond. Rinsed it, treated the water like I’ve done several times and aerated the water. Within hours it killed my fish. This is a tarp they tried to pass off as a pond liner safe for fish! Got a real pond liner from a different place and did the same setup. New fish are just fine.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jake Jake
Pond contractor
I’ve worked with epdm liner for many years and this product is not worth your time or money!!!!
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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chintan chintan
Not EPDM, false advertising
EPDM 4,6x6,1 m
Do not buy if you are looking for EPDM. They are blatantly misleading, this is not EPDM material. It is more like HDPE or LLDPE. EPDM is mat finish, heavy, soft to touch and thick like rubber. This is hard, shiny, plastic like and very light in weight. I dont know how most other reviews don't state this. This is absoloutely NOT EPDM. I bought it a while ago as our install got delayed and now am stuck with this useless piece of plastic.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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