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Toldo lateral retráctil VEVOR, 160 x 60 cm, mosquitera de aluminio para exteriores, mosquitera retráctil de poliéster de 280 g, impermeable, con protección UV 30+, para patio, jardín y balcón, color negro

Reseñas de clientes para Toldo lateral retráctil VEVOR, 160 x 60 cm, mosquitera de aluminio para exteriores, mosquitera retráctil de poliéster de 280 g, impermeable, con protección UV 30+, para patio, jardín y balcón, color negro

Negro 160 x 600 cm

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Eric Eric
Engineer
We needed a retractable privacy screen on our deck and this unit fit the bill, and the price was right. It was fairly easy to install and seems to be made out of solid materials. The desk flexes a bit bit so the two side poles don't stay completely vertical under load making it more difficult to connect the awning to the poles correctly. I expect that someone installing the unit on a harder surface such as stone tiles or concrete, wouldn't have this issue. I mitigated this effect by drilling a hole part way up each side pole, anchoring one to the deck railing and the other one to the house. We have only had it for a few months so can't comment on reliability yet. I imagine we will have to put it away in the shed in the Fall since we get cold winters with snow and some occasional freezing rain. I have reached out the Vevor support on this last point but have not gotten an answer yet.
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shelby2164 shelby2164
Good privacy
We love it! Give us much needed privacy from our camper Neighbors. I gave it a 3 star review; one part of the Awning can ripped, no problem, the ripped is at the bottom of the awning, a little noticeable.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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koc38 koc38
Warte vergeblich auf Retourenschein
Ich bin nicht zufrieden möchte seit Wochen die Ware zurücksenden. Leider keine Antwort.
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Respuesta de Servicio al Cliente: Wir haben ein Ticket für Sie erstellt, um dieses Anliegen weiter zu verfolgen. Unser Kundensupport-Team wird sich per E-Mail bei Ihnen melden und Sie auf dem Laufenden halten, bis das Problem gelöst ist. Bitte überprüfen Sie zeitnah Ihren Posteingang auf unsere Nachrichten.
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Michel Michel
Toile
Toile  1
J’ai reçu ma toile endommagée et le service à la clientèle très très lent vraiment j’ai acheté cette toile pour l’utiliser
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Joe Joe
Broke upon arrival
The plastic piece the spring attaches to was broke. Upon first use it seemed to open with no resistance and then wouldn’t retract. After pulling the tube out of the cassette the plastic piece had broken just above where the spring attaches so I have an awning I can’t close.
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Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Gerald l flewelling Gerald l flewelling
Homeowner
Instructions were so bad...I can't imagine buying anything like this again. Warning! Instructions are unbelievable and hard to follow.
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Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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PATRICK Martin PATRICK Martin
Owner
Beige
2nd shipment was recieved damaged
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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V V
Received dented
Item seems to be overall hood quality however was already damaged when I opened the box in my living room.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Lisa Lisa
Johnson
Wasn’t what I expected but worked nevertheless.
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Respuesta de Servicio al Cliente: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Marlaina Johnson Marlaina Johnson
Damaged. Late and Bad Shipping. BEWARE!
Beige
Damaged. Late and Bad Shipping. BEWARE!  2
First, the shipment was late. The company did not ship the item when they originally said they would, which already put it behind schedule. Once it was finally shipped, UPS also missed loading it onto the truck one day. In total, the awning arrived about four days later than expected. And had we not been willing to spend several hours on the phone with UPS and drive over an hours each way on a Saturday, who knows when or if we would have ever gotten it! Because this was a business purchase that we needed for the weekend, we ultimately had to drive over an hour to a UPS hub on a Saturday to pick it up ourselves in order to get it in time. When we finally opened the package at our business location, we discovered that the awning housing was dented and damaged. Under normal circumstances we would have returned it, but because the shipment had already been delayed several days and we urgently needed it for our flea market setup, we had no real option other than to keep it and make do with the damaged unit. I do have photos of the damage. It’s in multiple spots. Buyers should be aware that delivery timelines may not match what is promised, and if you are relying on this for a specific event or business use, you may want to allow extra time or consider other options.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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