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VEVOR Drainage Trench Driveway Channel Drain Kit Plastic Grate-5.8"x3.1"-6 Pack

Reseñas de clientes para VEVOR Drainage Trench Driveway Channel Drain Kit Plastic Grate-5.8"x3.1"-6 Pack

100 x 45 mm 6 PCS

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Bob Bob
Owner
Acero Inoxidable 100 x 100 mm
Initially, these seemed like very good units and were priced competitively. But after using them and going through a wet season, I found they have a serious design flaw that limits their effectiveness. The slots are quite far apart…much further than others I have on my property. As a result, a considerable amount of water simply by-passes the slots and never enter the drain. This limits the effectiveness of the drains significantly. If the amount of water is “casual” this may not be an issue, but for the intended usage I had it compromises their use. I have had new grates made that work well and as would be expected. I would not buy these in the future as a result of this flaw….others I looked at have the slots much closer together.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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Debbe AndrewsLewis Debbe AndrewsLewis
Mrs
100 x 100 mm 6 PCS
We just opened it up and 4 of the grates are broken. We should have opened it up sooner, but still disappointing.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Joe Joe
Not their best effort!
Plástico 100 x 45 mm
There is no way to lock a drain, end cap, or extension to these! I had to get creative with self tapping screws and silicone. Will get the job done though
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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root root
mr
100 x 150 mm 5 PCS
couldnt handle traffic load but def great for the sides of driveways anywhere normal traffic doesn't cross
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
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Yunier Caraballo Yunier Caraballo
No especifica inch
100 x 45 mm 6 PCS
No está bien especificado las medidas del drain pues exponen unas medidas y cuando llegan no coinciden mi proyecto fue un total fracaso es la primera ves que sufro una decepción con vevor además me puse en contacto con costume service para alguna posible devolución del producto y me dijeron que probara poner otras medidas de los tubos
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Respuesta de Servicio al Cliente: Estimado cliente: le agradecemos que comparta con nosotros su experiencia de compra. Lamentamos mucho los inconvenientes que ha tenido con el producto. Hemos abierto un caso para dar seguimiento a esta situación; nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que el problema se haya resuelto. Por favor, revise su bandeja de entrada para estar al tanto de nuestras comunicaciones.
Matt Galbraith Matt Galbraith
Home owner
100 x 45 mm 3 PCS
Missing end pieces
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Brad Tafel Brad Tafel
Home owner
100 x 45 mm 6 PCS
Bad product. Horrible customer service. Trying to return product and have 0 communication with company. There is no phone number to actually talk to a human. Had to put stop payment on credit card. Would never buy anything from this company again. Would give 0 stars if they would allow me to
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Jeffrey Clark Jeffrey Clark
Pallet forks
100 x 45 mm 3 PCS
Good for small stuff. Not for pallets that you probably couldn’t lift
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Peter Andersson Peter Andersson
Herr
100 x 45 mm 3 PCS
Herr 1
bad poor quality does not stick together must be glued want too return item
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Wayne Wayne
Buyer
Acero Inoxidable 100 x 100 mm
The products top does not fit tightly allowing it to easily be knocked out of place and as well the area between cover and the body of the part is where the liquid would flow along with and dabree ending up building up dirt etc . The products cover / lid is higher than the body of item making water flow incorrectly as stated above. Also it seem this company needs pictures etc in order to return due to not satisfied with products. Shouldn't have to jump through hoop to return merchandise!
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Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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