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Fundidor de cera VEVOR de 10 L para fabricación de velas, olla eléctrica extragrande para fundir cera, con pico vertedor fácil y control de temperatura de 9 niveles, fácil de limpiar para velas, jabón, cremas, belleza, producción a granel, negocios o hogar.

Reseñas de clientes para Fundidor de cera VEVOR de 10 L para fabricación de velas, olla eléctrica extragrande para fundir cera, con pico vertedor fácil y control de temperatura de 9 niveles, fácil de limpiar para velas, jabón, cremas, belleza, producción a granel, negocios o hogar.

10L

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Charmed Charmed
Désapointée
10L
Le produit n'est pas du tout efficace... 1- La section robinet n'est pas chauffée, résultat le savon refroidi et bouche le robinet 2- La tuyauterie est située sur le côté et assez haute, résultat une grande partie n'atteint pas le robinet et donc c'est une perte ÉNORME de produit! Le tuyau menant au robinet devrait se situer au fond comme plusieurs autres modèles compétiteurs 3- Perte de produit importante qui rend l'appareil inutilisable et il ne sert pas du tout... Le seul point intéressant est la possibilité de régler la température de chauffage Je ne recommande pas du tout ce produit, je regette mon achat...
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your message regarding these concerns. We apologize for the trouble caused. To get further help, visit our "Contact Us" page online, in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will assist promptly. Thank you for your understanding.
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David David
May
6.5L
Works great so far! Only suggestion is to make the pour spout much bigger. This unit is NOT really suitable for production because of the slow pour rate that it offers. It really needs to pour more volume... :(
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Underwhelmed Underwhelmed
Instructions
6.5L
Should have read the other reviews about the temperature. To save you some trouble as to decide whether you are willing to deal with all of this, and also to remind myself how to use this, I am including the instructions from Customer Support here: "There are the following precautions when using this product: This is because of the characteristics of wax after melting, and the temperature will quickly increase after the wax is completely melted. Therefore, we recommend setting the temperature to about 10 ℃ higher than the melting point of the wax, and then stirring continuously during the melting process, so that the temperature will be relatively stable; The temperature of this machine may have a positive or negative error, so it is best to measure it with another thermometer. Cooling should be done by pouring out the container and not placing it in a bucket, as the residual temperature after heating inside the bucket does not dissipate so quickly."
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rachna rachna
Ms
10L
I had a very frustrating experience with VEVOR. The product started overheating from day one, which clearly showed it was faulty from the beginning. Instead of replacing the defective product under warranty, their customer support told me they would send a part and that I could get it replaced myself. For a faulty product that I paid for, I do not think the customer should be expected to arrange repairs or carry the burden of fixing it. As per warranty, VEVOR should have replaced the defective item properly. When I did not accept their proposed solution, they started negotiating with me instead of taking responsibility. It felt like they were trying to make the customer bear the loss for their faulty product. After a lot of back-and-forth emails, they finally refunded my money, but the whole process was stressful and unnecessary. Based on my experience, their customer support is very painful to deal with. If you want peace of mind, I would not recommend buying from VEVOR.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Le Monde de Amélie Le Monde de Amélie Le Monde de Amélie Le Monde de Amélie
Brucia la cera
Purtroppo la temperatura all'interno del macchinario non corrispondono al manometro esterno, purtroppo se la manopola la si posiziona su 70 °C ALL'INTERNO il mio termometro segnava 103°C ho bruciato 1 kg di cera, andrò avanti a creare candele con il vecchio meteo del bagno maria.
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Respuesta de Servicio al Cliente: Abbiamo creato un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Mary Mitchell Mary Mitchell
Damaged in shipping no satisfactory outcome
10L
This item was damaged in shipping I asked for a replacement and they sent a refund instead to an account that has been closed which I have explained in more than 30 emails. Customer service for this company is horrendous and I don’t think anyone was an actual live person. Furthermore, I have to look for a different company to utilize for this product since this company refuses to call me or replace the item or put the refund an a different payment method due to original account being closed. I have already submitted photos of the damage as well.
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Elemam: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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My My
Doesn't suit my need
10L
Bought this melter for beeswax but need to crank up de heat all the time to avoid the stby to switch in. The wax become darker because of the heat in the costumer service makes it long and hard for a "easy return" policy. If you want to melt beewax, I suggest you to buy a different melter.
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Fsenegas Fsenegas
Fsenegas
Bonjour, Concernant ce produit félicitation à VEVOR pour le service. Le produit lui par contre souffre d'un énorme problème de conception. En effet la chauffe faite il faut impérativement utiliser la totalité de la cire à défaut, celle ci se fige dans le robinet rendant alors l'utilisation impossible.
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Respuesta de Servicio al Cliente: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Auvray Auvray
Gibral
The heating tank works perfectly, but the tap is faulty. It only worked once with a weak flow, and then it became impossible to use again. I disassembled it and cleaned it with hot water to check for any foreign objects, but there weren't any. The problem is with the rubber seal inside the tap; it's not retracting properly, or not at all, preventing the wax from flowing. Would it be possible for you to send me a replacement tap and avoid having to return the entire machine? Thank you.
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Respuesta de Servicio al Cliente: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Federico Federico
Insomma...
In sé sembra un bel oggetto. Ho molte perplessità sul termostato e sul sistema di riscaldamento. Quando si imposta la temperatura sembra che la resistenza interna non segua un PID di temperatura ma funzioni ON/OFF al massimo per poi staccare al raggiungimento ..... Il risultato è un riscaldamento molto repentino con livelli di ebollizione (con il rischio di rovinare) per poi staccare. Per giunta è evidente che si scalda solo una mezzaluna e non tutta l'area del fondo (si vede dove bolle la cera). I lati non sono per nulla scaldati ma mantengono solamente la temperatura. Altro piccolo difetto è che il rubinetto è collegato più in alto del punto più basso dello scolo.... Inoltre non è riscaldato con conseguente necessità di scaldare a mano l'uscita dopo qualche minuto di inattività (con cera d'api soprattutto) Non capisco se il problema è solo del mio
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Respuesta de Servicio al Cliente: Abbiamo ricevuto il tuo ticket relativo a questo problema. Il nostro team di assistenza clienti si occuperà del tuo problema entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di tenere d'occhio le risposte ai ticket e le notifiche via email.
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