Reseñas de clientes para VEVOR Kegerator de cerveza, dispensador de cerveza de barril de doble grifo, refrigerador de barril de tamaño completo con cilindro de CO2, estantes, bandeja de goteo y riel, control de temperatura de
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Guywhobuys
Really great budget kegerator. Got it all installed and put together in a matter of a few hours. No leaks, good quality fittings, and plenty of replacement washers and o rings. Instructions were fine and plenty of videos online from other folks. Just do a little research on Co2 fills and line balancing ahead of time to save some headaches.
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Great Product, But Customer Support Needs Improvement
The kegerator was delivered promptly and assembly was straightforward, which we appreciated. However, we ran into issues with the coupler that came with the unit. Despite following the instructions, we couldn’t get it to work with the keg we purchased from the beer store.
We reached out to customer service multiple times and even uploaded a video to explain the problem, but unfortunately received no helpful response. The only support available was through a chatbot, which didn’t offer any relevant suggestions. We were left thinking the coupler was defective and were ready to purchase a replacement.
It wasn’t until we went to buy a new coupler ourselves that we discovered there are different types — D, S, A, etc. The standard kegerator ships with a D coupler, but we needed an S coupler for the keg we had. This simple piece of information would have saved us a lot of time and frustration, and it seems like an obvious answer to the support queries and video we submitted.
We were very disappointed by the lack of responsive customer service, but once we figured it out and installed the correct S coupler, the kegerator has been working like a charm!
There is a website that shows what type of coupler you need for the type of beer purchased. We found that typically a North American beer used the D coupler but if you purchase a Belgium, German or other European beer, you need either an S or A coupler.
Hopefully this helps other customers who run into the same issue. A little more clarity and accessible support would go a long way.
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Owner
Only issue i had with this is not being able to fit the 5lb CO2 tank inside with 2 5 gallon kegs. Also wish the regulator that came with it did different pressures instead of making both kegs the same. I Had to order the 3 gauge regulator so my beer and soda could be at the different serving pressures. Other than that been happy with it. Keeps me drinking everytime i walk by, i can fill up a glass and have a nice cold drink.
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Dissatisfied, disappointed, expected more
I purchased this kegerator as a Father’s Day gift for my husband. It arrived earlier than expected, but unfortunately it was delivered with significant shipping damage. The FedEx delivery photo shows the box was delivered upside down, and the packaging and straps had been damaged during transit.
When my husband opened the box, we found two dents on the front and side of the unit. The front left leveling foot had also been pushed up into the bottom of the cabinet, which affects the alignment of the unit and prevents the door from closing properly.
I purchased both shipping protection and the additional protection plan, and I promptly provided photos documenting the damage, including the delivery photos and pictures of the damaged unit. As of this review, I have not received a satisfactory resolution or assistance regarding the damage.
The unit cost over $700, and I expected both the product and the customer service to reflect that investment. Based on my experience, I cannot recommend purchasing from this company unless they improve how they handle damaged shipments and customer support.
If there are changes in the status I will update the review,
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Dr.
Dear Sir/Madam,
I am writing regarding a unit I recently received, which unfortunately arrived damaged.
As you can see in the attached photos, there are clear dents on the exterior (door and side panel). This is not minor cosmetic wear—it affects the overall condition and value of the unit, and it is not acceptable for a new product.
I would like to request a resolution to this issue. Ideally, I would prefer a full refund and return of the unit. However, if returning the unit is not practical, I am open to keeping it provided that you offer a significant partial refund that fairly reflects the damage.
Please let me know how you would like to proceed. I would appreciate a prompt response so we can resolve this matter quickly.
Thank you for your attention to this issue.
Best regards,
Peter
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Owner
The leg was broke in half, the fridge is dirty inside and out and dented inside. It looks USED and repackaged!! Very disappointed with two of my orders so far. I spent a lot of money trying VEVOR and won’t recommend. Very disappointed.
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Owner
Never received product No help from Vevor
25100976521403341
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Kegerator Came Damaged, Had to Fight for Refund
I ordered a kegerator that cost me $564 with shipping. Upon arrival, everything looked fine, the box was in tact. Upon unboxing, I found the kegerator itself had a corner smashed in and the top cover was broken off. After contacting Vevor, they offered me $140 and to keep the product. I told them I didn’t want it, so they offered me $260 and advised to scrap it. It was only after I threatened to dispute the charge that the company issued a full refund. Almost 2 weeks of back and forth.
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