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VEVOR Carpa desplegable con dosel, 10 x 10 pies, carpa para patio al aire libre con paredes laterales extraíbles y bolsa con ruedas, refugio instantáneo impermeable resistente a los rayos UV para fies

Reseñas de clientes para VEVOR Carpa desplegable con dosel, 10 x 10 pies, carpa para patio al aire libre con paredes laterales extraíbles y bolsa con ruedas, refugio instantáneo impermeable resistente a los rayos UV para fies

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Syd Syd
Not great, but good
Blanco
The quality of the structure is good and solid. I have used it maybe 4-5 times and the corner of the canopy is ripping g. The plastic in the sidewall windows have holes in the already just from being folded. You get what you pay for.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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Kevin Kevin
Mr.
Blanco
Uo the second use of this the canopy tore at a corner. It was well within warranty. I contacted the company and asked for a replacement canopy. They offered to credit my cc $25. Unsatisfied, I refused and once again asked for a replacement canopy. A new person took over the warranty claim and offered $75. Once again, I refused and once again I asked for a replacement canopy and that demanded that they honour the warranty. Once again the a new person took over. They offered $125. I again refused and demanded that replacement canopy. Finally, they admitted they couldn't provide one and then they fully refunded my purchase.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Federico Federico
Gazebo buono, pareti insomma....
Blanco
La struttura del gazebo è buona e stabile, è in ferro quindi più pesante di quelli In alluminio (25kg non sono da sottovalutare). Il tessuto è buono ma la plastificazione è delicata. È necessario rimuovere la copertura dapo ogni utilizzo perché lasciandola montata si lacera se pizzicata dalle aste che si ripiegano. Comunque fin qui è tutto gestibile. Quello che è il punto dolente sono le pareti che hanno due grandi difetti: A) Pezzo unico di 9 metri lineari di difficile montaggio e piegatura. B) La plastica trasparente con il freddo diventa cristallo e si rompe da sola. Per utilizzarla in inverno meglio tenerla preventivamente al caldo e in fase di posa trattarla con i guanti. Al primo utilizzo a -1°C si è rotta in 7 punti solo svolgendola o ripiegandola ...... Cmq assistenza vevor che ha capito la situazione ed ha rimediato.
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Respuesta de Servicio al Cliente: Ci scusiamo sinceramente per l'inconveniente causato dal nostro prodotto. Comprendiamo pienamente la frustrazione che potrebbe derivare da un malfunzionamento durante l'utilizzo. Ci impegneremo a risolvere la questione il più rapidamente possibile. Vi forniremo un aggiornamento in merito al problema via e-mail; vi preghiamo di controllare la vostra casella di posta per ulteriori comunicazioni.
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Angela Angela
Gazebo
Blanco
Buon prodotto, facile da aprire e chiudere. Un po' pesante da trasportare. L'unico inconveniente che le pareti laterali per tre lati è in un pezzo unico e non separato quindi un po' ingombrante da gestire per i mercati.
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Respuesta de Servicio al Cliente: Ciao! Apprezziamo molto che tu abbia condiviso con noi la tua esperienza di acquisto. Ci aiuta molto a migliorare. Grazie ancora per il tuo prezioso contributo!
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Freezer Camp Queen Freezer Camp Queen
Mildy Disappointed
Blanco
The gazebo is quite cumbersome and arrived damaged. All but 1 of the plastic hook snaps for the top were broken and do not look like they are easily replaced as they are sewn in. Set up is quite ca bit to ask if you aren't 6' tall or you'll be moving a step stool constantly to attach the velco'd sides along the top. Add in to that the overwhelming weight. It's not something that can easily be done without help. In a pinch it works, and you get what you pay for...
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Entreprise eric Rammelaere Entreprise eric Rammelaere
Facture
Blanco
Bonjour, j'ai besoin d'une facture pour mes derniers achats .
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Respuesta de Servicio al Cliente: Merci pour votre patience et votre collaboration tout au long de ce processus. Nous sommes heureux de vous informer que nous avons trouvé un accord mutuel concernant votre préoccupation récente. Nous nous excusons sincèrement pour tout inconvénient que cela a pu causer et apprécions votre compréhension. Votre satisfaction est notre priorité absolue, et nous nous engageons à vous garantir une expérience positive avec notre service.
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Fara Wear Fara Wear
Shipping damage
Blanco
Hello, we bought this tent for X-mas, and were very excited to set it up. Set-up was fairly easy, and the windows and door looked very exciting.. Sadly, looking at the tent closer we noticed damage in a few areas. the top of the tent has a nick, and light/water can easily get through. The front door panel has a decent finder sized hole that goes through the window area, and the carry bag, has a friction or damage hole as well. I have over ten years market experience, and have owned 5 tents during that time. Most of my tents were made in Canada by IMPACT canopies in BC. They are built much better, with thicker aircraft aluminum frames, and thicker GSM vinyl. They also cost more. So this tent was attractive because of the price and features. I was hoping to get a year out of this tent, but we are off to a bad start with the shipping damage. I have heard great things about VEVOUR, and there are many items here we can use for our business so I hope that we can resolve this in a way that keeps my pump for the brand going.
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Respuesta de Servicio al Cliente: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.
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Etrillard Franck Etrillard Franck
Monsieur
Blanco
Bonjour à tous ,le plastique transparent est très fragile. Plusieurs déchirures au niveau du passage sur les poteaux. Les fermetures éclaires sont entrain de se découdre.....A revoir.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Bouvrot Bouvrot
Tonnelle
Blanco
Sa ne corespon pas au photo et la qualité et pas la . Elle a fait une sortie et foutu
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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GENEIVEVE GENEIVEVE
DIDN'T HOLD UP - SUPPORT POLES COLLAPSED
Blanco
CANOPY DID NOT HOLD UP OVER WINTER. WAS UP FOR 2 MONTHS. 🚫 THE FRAME SUPPORT POLES LET GO. DID NOT WITHSTAND WIND IN A PROTECTED AREA & WAS TIED DOWN SECURELY. 🚫 I LIKED THE HEAVY DUTY THICK CLEAR WALLS & TENT --.BUT SUPPORT FRAME POLES WEAK. -- wouldn't let me post photo --
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Elemam: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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