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VEVOR - Carrito de servicio multiusos con 2 estantes, 259 kg, resistente, de plástico, con ruedas giratorias de 360°, estante mediano con borde y asa ergonómica para almacén, garaje, limpieza y oficina.

Reseñas de clientes para VEVOR - Carrito de servicio multiusos con 2 estantes, 259 kg, resistente, de plástico, con ruedas giratorias de 360°, estante mediano con borde y asa ergonómica para almacén, garaje, limpieza y oficina.

Pequeño 2 Niveles

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Will Will
Small business owner
Grande 2 Niveles
Small business owner 3
Shoed up damaged, reached out to Vevor with no response. Disappointing to say the least. Send pics and filed a claim and no response, sad.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Bob Feis Bob Feis
Bob
Pequeño 2 Niveles
The cart was damaged and broke when it was delivered, NOTHING WAS SENT TO REPLACE IT, OF REFUND ME BUT wants to give me $40 for the problem. I REALLY NEED THIS CART. $40 does not solve the problem and offering $40 is Bullsh$# wont let me post a pic... grrrrrr NOT HAPPY
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sean Sean
Buyer
The cart seems to be of relatively good quality. However it was broken in shipping. A piece approximately 6” long and 3/8” at one end and 3/4” at the other was broken from the bottom of the side on the top shelf, this is not an issue that causes any function problems. I sent a problem ticket to the vendor I punched it from but they replied that Vevor has a special method for shipping damage which did not seem worth the hassle. Still disappointed. Othe issue isle the locking mechanism on the casters hits the bottom shelf if you try to pivot fully around. This is annoying ast the caster will stopnpivoting and slid rather than roll. It can be pulled in reverse to realign the caster by rotating it back in the opposite direction, but again very annoying.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Nelson Reves Nelson Reves
Werkzeugwagen
Werkzeugwagen  2
Leider kam der Werkzeugwagen beschädigt. Könnte mit dem Kundenservice nicht ins Gespräch. Wäre ein toller Werkzeugwagen, falls nicht beschädigt.
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Respuesta de Servicio al Cliente: Wir haben Ihr Ticket erhalten und stehen bezüglich des Problems mit Ihnen in Kontakt. Um das Problem zu lösen, bitten wir Sie um detaillierte Informationen per E-Mail und warten auf Ihre Antwort. Wir versichern Ihnen, dass wir uns bis zur vollständigen Lösung darum kümmern werden – bitte behalten Sie Ihre Ticketantworten und E-Mail-Benachrichtigungen im Auge.
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Chris lewis Chris lewis
Operations manager
Pequeño 2 Niveles
Buy this if you are never gonna use it. But if you plan to use it every day steer clear. Says it is good for 550 lbs. It is not goot for 50 pounds. We use to take card board to dumpster three times a day. Bearings in all 4 wheels wore out in 3 months. They gave me a $20 refund but i need to spend more then that to replace the wheels. I sure wont buy another from them.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Ryan Ryan
DIY Guy
Grande 2 Niveles
Great product for a great price. Just could use a little more support or reinforcement to secure push handle which just snaps into place.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Ed knegt Ed knegt
Owner
The price was very attractive so I made the purchase. Waited a long time to receive it. One section of the bottom tray was broke off. Two of the four legs were the wrong ones so I had to alter them to make them work. Did not want to go through the hassle of disassembling and returning and waiting a few more weeks for this item so I may do. Extremely hesitant to buy anything from vevor again!!
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Yaser Yaser
Mr.
Pequeño 2 Niveles
The item arrived broken eventhough the packaging was okay , so it wasn't due to transportation. It was due to its poor quality and poor manufacturing or packaging. I requested a return and refund, and Vevor opened a ticket instead of refunding me immediately. Then they kept asking for images, and then after few weeks asked for more images and then asked which partbis that. They kept dragging the issue. Then they start offering to replace the broken part. I refused as i dont want this poor quality item. But they don't listen. They kept offering a small refund, and I refused. They keptnoferring more compensation, trying to bargain and convince me to accept partial refund and to keep the brokennitem , so they don't pay for shipping cost of return. I constantly stated that i do not accept partial refund. I want my full refund but it apoears that their agendabis not to acceptvreturns, even when they sent brokennitems. My advice is that do not buy anything from vevor. Go yo Amazon for their easy return and amazing customer service. VEVOR CUSTOMER SERVICE IS AWEFULL AND YOU WASYE YOURVTIME WHICHNUS MONEY.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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John Dodge John Dodge
Customer
Pequeño 2 Niveles
I have ordered many things from you. This cart arrived broken. I have sent pictures and you have not sent me a new one. I will not ever buy from you again if you don’t make this right. I have spent hundreds of dollars of dollars with you, so do the right thing. Send me a new one to replace.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Markus Vierria Markus Vierria
Business Owner
Pequeño 2 Niveles
So full disclaimer I’ve purchased these in the past no issues, HOWEVER my most recent purchase of three of these carts was an absolute nightmare, 2/3 carts arrived damaged from the manufacturer, packaging was fine, meaning they shipped damaged. Upon sending pictures and lengthy correspondence with customer service over 6 weeks later I received replacement parts and they sent the wrong parts… after begging them to just send two new carts and a return label to send there garbage back to them. I am left with 1 usable cart out of three. Extremely disappointed with customer service I’d give them -stars, you suck!
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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