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VEVOR Incubadora de Reptiles Roja 25L Incubadora de Laboratorio Científico Incubadora Digital Enfriamiento y Calefacción 5-60 °C Incubadora de Huevos de Reptil 12V/110V Trabajo para Reptiles Pequeños

Reseñas de clientes para VEVOR Incubadora de Reptiles Roja 25L Incubadora de Laboratorio Científico Incubadora Digital Enfriamiento y Calefacción 5-60 °C Incubadora de Huevos de Reptil 12V/110V Trabajo para Reptiles Pequeños

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Michael Michael
Broke after 1.5 years
Negro
Worked for 1.5 years, then overheated and killed the eggsbroke
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Aaronvt Aaronvt
Worked for a while after I had to repair it
I got the unit and had to replace the cooling chip through vevor help because it wouldn't cool. That worked for over a year and now the unit just keeps and blinks constantly.
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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Desiderius Desiderius
M.
Difficile d'obtenir une température constante. Le thermostat réglé à 18° et quelques heures plus tard on se retrouve à 14°. Je regrette cet achat.
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Respuesta de Servicio al Cliente: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Karen Karen
Thanks for the dead bunny
Won't even turn on. Customer service is useless. No one to help troubleshoot. And I'm pretty sure I was sent something that someone else already sent back. Brand new out of the box and it's missing a rubber pad on the foot. Tape was attached to the wall on the inside but wasn't holding any of the shelves in. I rehab wildlife. Someone brings me a 2 day old bunny to survive not to die because your product was a dud right out of the box. I should have plugged it in sooner to test it, but I used to have faith in this company.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for letting us know about your concerns. We apologize for any trouble caused. For further support, please visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will assist promptly. Thank you for your patience.
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James Johns James Johns
Owner
Negro
Stay away from this product. It's not worth the risk of losing your reptiles. The electronic temperature control has failed, and the temperature control reset itself. It went into refrigeration mode and dropped from 84°F (~29°C) down to 41°F (~5°C)! I check the incubator multiple times a day, and this happened out of nowhere. I cannot recommend this product to anyone. I also have only been using the incubator for just over a month.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for sharing your thoughts. We apologize for any inconvenience caused. For immediate assistance, please visit our online "Contact Us" section—our after-sales team will assist promptly. Thank you for your understanding.
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Mike Mike
Quit working in 4 weeks
This was my 3rd and final attempt with these units. First didn’t work out of the box. Second unit worked for 5 months. The 3rd only made it 5 weeks. I lost $1200 worth the queen bee cells due to it failing.
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Vance Lane Vance Lane
Garbage product and horrible support
Unit started blowing heating elements after just 2 months. Vevor sent new element that unit fried within a few days. Vevor sent replacement unit which failed within two weeks, same problem burning up heating elements. Vevor refused to refund full amount only %16 of purchase price, which I never received 2 months later. Here I am still within the 1 year warranty period with no incubator no refund and multiple dead clutches of eggs. Just buy a styrofoam cooler computer fan and heat mat/cables with a thermostat, will last longer, cost less and less frustrating. Would give 0 stars if I could. Extremely unhappy and will be filing with BBB.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle created. For additional assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
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Dakota Dakota
Worked well until it didnt
I had this incubator for about 6 months until it stopped working properly. It instantly goes up to 60°C and stays there. I had it set ant 19°C and it randomly flew up over night. Everything I had in it died because of this. I highly recommend not cutting corners and getting a better one. It was a HUGE set back and waste of money.
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Respuesta de Servicio al Cliente: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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Anthony Anthony
Stopped working after 2 months
Negro
I started using it in September and found it not working today. Now I am scrambling to find another incubator before my egg dies. Do not buy this! Vevor refund my purchase.
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