Reseñas de clientes para Máquina de helados comercial VEVOR, rendimiento de 10.6 qt/h, máquina de helado suave de un solo sabor de 1000 W para mostrador, con tolva de 4 l, cilindro de 1.6 l, pantalla LCD con preenfriado automático, para restaurante, cafetería

The machine is very very capable. But the manual and the access of user ability is very very poor and has no way of clarifying what the manual says. That's why the manual is not understandable. Please contact me at 215-237 -3991

The machine itself is perfect and even more than I was looking for. Their customer service is beyond horrible. I made the purchase for a birthday present and upon receiving payment was given a delivery date 3 days prior to the date. The product remained in processing for nearly 10 days. I tried to talk to customer service multiple times but was just told they would get back to me in 24-48 hours (which never happened) Finally when the product shipped i was then contacted by customer service and told that the product will be shipped. They offered ZERO help or guidance and shut down any talk of compensation. The product itself is more than I imagined but it was unfortunate that I had to present a printed picture of it.

It's been 2 weeks since I've been using the device. So far it has worked correctly, maybe I had higher expectations but I can't complain for the price. I had to watch videos on youtube for the correct use of the equipment since the manuals are very basic, and you need a medium technical level to understand them. The tray did not come with a drainer and I have some uncertainty if I will be able to get spare parts for the equipment if something stops working

all'interno del cilindro, sembra essersi formata della ruggine....dal colore almeno cosi sembrerebbe . Mi fa strano ,perchè dovrebbe essere in acciaio ,visto che è a contatto con liquidi alimentari. Poi in seguito inserirò foto a riguardo

Bonjour Je ne comprend pas mais la machine se met régulièrement en défaut S’arrête et sonne Je trouve un peu léger les explications pour le fonctionnement t heureusement qu’il y a internet !

Après réception de ma commande la machine ne fonctionnait pas du tout mais le remboursement a était fait rapidement avec succès je recommande le site car beaucoup de réactivité et de professionnalisme merci

So we poured 350 cones, the hardnest has to be set at 7 max or it freezes up. I bough containers so I could freeze them once poured. It's fun and the grandkids love it but it needs work. You can make a stiffer cone but using more water but then you lose flavour . The 100% gage is complicated to understand since you can pour at 30% and it drops very fast from 100 to 0. Somebody has to write a better manual for this machine.

Las instrucciones es imposible recibirlas en español. He escrito a la empresa y me han contestado que no disponen de ellas en español. Con lo cual…no sé si puedo dejar la máquina cargada por la noche con helado, cuánto dura, qué significa puff…un desastre. Por teléfono no he conseguido que nadie me atienda. No volvería a comprar absolutamente nada de esta empresa

Bonjour, J'ai fait l'achat de cette machine et il y a une lumière rouge au niveau de la poulie du compresseur qui clignote Est ce normale? comment résoudre le problème?

I’ve had this product for a year and a half. The rubber o-rings have broken and they offer no replacement pieces. I am willing to pay for o-rings but they will mot offer any after the 1 year warranty. I purchased this machine a year and a half ago now it is useless because of a part that may cost 50cent. As a small business owner this is DEVASTATING. I spent way too much money on this to not be able to get replacement parts.