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VEVOR Máquina enrutadora CNC, 300 W, kit de fresadora para tallado y grabado en madera con control GRBL de 3 ejes, 400 x 400 x 75 mm / 15,7 x 15,7 x 2,95 pulgadas Área de trabajo 1200 RPM para madera,

Reseñas de clientes para VEVOR Máquina enrutadora CNC, 300 W, kit de fresadora para tallado y grabado en madera con control GRBL de 3 ejes, 400 x 400 x 75 mm / 15,7 x 15,7 x 2,95 pulgadas Área de trabajo 1200 RPM para madera,

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Christina Christina
Okay
Spindle was broke when I got it but Vevor did make it right waiting on new spindle I'll let you know how it works when I get the new spindle
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Tony Tony
3018cnc
no End Stop Limit Switches
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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John Dog John Dog
A little lost
The assembly directions are poor even more so the electrical. The overall build is good and function well after you figure it all out. Also figuring out what software will drive the unit is a bit of a challenge too. Maybe it's all because I am new to the CNC world, but it's supposed to be a beginner machine.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Matt Matt
Meh…
Wasn’t too bad to assemble, there’s decent instructions for that part. The software / running of the machine lacks though. Also didn’t help that the x axis belt was wayyyy too tight and caused the motor to bind up. Took about a hour of deep diving to figure that out on my own and get it working. Customer service isn’t the best either with limited technical support.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Milt Milt
Owner
Way too had to get a good code file to use in Candle. Have not been able to do one proper engraving
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear esteemed customer, your patience and cooperation are greatly appreciated. We’re putting in every effort to address your concerns and are striving to come up with a satisfactory solution. Be sure to check your ticket and email regularly to get the latest progress updates. For any more help or queries, feel free to contact us.
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Charles Carr Charles Carr
Sr
It’s ok
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Wael al jaraki Wael al jaraki
Mr.
Mr. 1
Very bad costumer service , they keep closing the tickets to avoid return and refund , the machine has a seriouse issue with the Z axis and X axis , wrote to them 3 times and they kept maneuvering, not worth the money , it is a total time waste !
16 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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woodpecker woodpecker
CNC set up
I purchased this CNC assuming based on what i read it would be simple to set up and run.That was not the case . The build / assy of the CNC was relatively simple however the SW ( software ) to utilize the machine did not work in fact tthere was nothing on the USB provided . As many of us doing wood working we do not have the latest and greatest equipment and so when i tried to set up the CNC with my older MAC it did not work , we had to go in several and i mean several options to find out how we could down load the SW which took 4 to 5 hours ( yes 4 to 5 hrs) . once the SW was installed i was able to move the arm in all directions. however now i want to use it and it did not come with information for the first time users and hence that is where i am stalled out , going onto youtube to find out how to use machine. for anyone wanting to buy a CNC and not a programmer or never used one before do you self a favor and do research and learn how and what to do before you get this or any machine . So i am not sure how it works to run anything at this point so hard to advise on its ability. Good luck to any and all hope you have better luck than i did .
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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unhappy unhappy
Not great
I bought this and it was shipped and receive quickly. Packaging was nice and protected the engraver well. The problems with it came with assembly. First the bolt holes on the Z axis side places were off so I couldn't get the screws in. I fixed that by opening up the holes. Then when installing the wiring 2 of the connectors wouldn't reach the plugs. Both the Z and X axis wires were installed in the harness with too little slack in them. I had to take the plastic spiral wrap off and pull more wire out so I count connect the wires to the servo motors. Then there is a wire cover part #22 missing from the box. Contacting customer support got a reply with a bunch of silly requests so I will fix that on my own also. I haven't even gotten it running yet and I am unhappy with the purchase.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Paul Paul
user
I haven't been able to get it running yet. It's not a simple as the laser engravers. The screws to assemble the frame are too short, they only thread into the nuts a couple of threads. I replaced them with longer ones so it won't fall apart. Out of the 6 holes to mount the spindle, only 4 of them were tapped, I had to buy a tap to complete the job. Overall low quality / poor quality control.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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