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VEVOR Máquina enrutadora CNC, 300 W, kit de fresadora para tallado y grabado en madera con control GRBL de 3 ejes, 400 x 400 x 75 mm / 15,7 x 15,7 x 2,95 pulgadas Área de trabajo 1200 RPM para madera,

Reseñas de clientes para VEVOR Máquina enrutadora CNC, 300 W, kit de fresadora para tallado y grabado en madera con control GRBL de 3 ejes, 400 x 400 x 75 mm / 15,7 x 15,7 x 2,95 pulgadas Área de trabajo 1200 RPM para madera,

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LP DSIGNS LP DSIGNS
OWNER
PLEASE DO NOT BUY. iT DIDN'T WORK FROM THE START. i HAVE OTHER CNC ROUTERS AND KNOW HOW TO USE THEM. THIS HAD A SERIOUS FIRMWARE OR ELECTRICAL ISSUE. THEY DO NOT STAND BEHIND THEIR PRODUCT THEY WILL IGNORE YOU FOR WEEKS AND THEN WHEN YOU ARE ABOUT TO GIVE UP THEY OFFER YOU A PARTIAL REFUND WHICH I ACCEPTED B/C OF THEIR TACTICS AND THEY WEAR YOU DOWN. SO NOW I HAVE A PIECE OF JUNK SITTING IN MY GARAGE AND AM OUT A COUPLE HUNDRED DOLLARS.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Kilovars Kilovars
Very frustrating
It seems like good quality, but after having zero support and what appears to be a mission to delay, I’m convinced it’s JUNK. The software provided is open source, so since the machine wouldn’t function with what was provided, I tried several others with the same result. Regardless of text or email support, the machine needed constant restarting, continuously going into “alarm” and never could get it to work. This was even with the core example files they provided. I have become so frustrated that I will never buy their products again. Customer support always asked for video, constantly with a 1-3 day promise of a response which never came. When I would follow up through any support channels it restarts their 1-3 day clock. It’s almost comical how incompetent they seem to be but it’s YOUR money they have so there is no motivation to resolve anything. Save yourself the frustration and DO NOT BUY.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on resolving your concerns and are focused on finding a solution that works for you. Please keep checking your ticket and email for regular progress updates. If you need further help or have more queries, don’t hesitate to contact us.
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Eric Eric
Junk
Multiple issues with connections and wiring. It hasn't made it through the initial test, and after quite a few hours of troubleshooting and repairing, I've determined this was a waste of money.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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Michael De Weese Michael De Weese
Owner
The customer service is subpar all it takes forever to get replies. The product pamphlet does not give all the information about how the hook it up. My machine was missing part and falty parts ,been working with them for about two weeks still haven't got to use this machine yet. Paid close to $800 for a worthless machine. I bought a lot of products from this company but I will not buy no more.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bill Bill
Mr
Never got the item. Their U.S. shipping carrier lied, they claim to have attempted delivery twice, not true, I was home both times they claim to have attempted delivery. The Vevor rep said that I would be reimbursed, I told him I didn't want reimbursement, I just wanted the machine. Apparently they don't read their emails, kept telling me I would reimbursed.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Doug Rees Doug Rees
Owner
Absolutely junk. Didn't work right out of the box. Main controller shorted internally. Customer service in getting a replacement is horrible. 4 weeks after purchase, and still can't use it. Asked for refund, customer service keeps saying in emails, "please be patient. Just another 3-4 days".. it's been 4 weeks!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Legros Legros
Mme
Très déçu par cette fraiseuse CNC. Le produit est de fabrication chinoise et la qualité n’est pas au rendez-vous. Le montage s’est révélé compliqué : peu ou pas d’explications fournies, les pièces s’ajustent mal et la machine présentait des défauts dès le départ. Après plusieurs échanges, nous avons heureusement pu obtenir un remboursement, mais cette expérience reste très décevante. À éviter.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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