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Máquina de hielo comercial VEVOR, 100 lb/24 h, 55 cubitos de hielo en 12-15 minutos, máquina de hielo de gabinete independiente con capacidad de almacenamiento de 33 lb y pantalla digital LED, para bar, hogar, oficina y restaurante.

Reseñas de clientes para Máquina de hielo comercial VEVOR, 100 lb/24 h, 55 cubitos de hielo en 12-15 minutos, máquina de hielo de gabinete independiente con capacidad de almacenamiento de 33 lb y pantalla digital LED, para bar, hogar, oficina y restaurante.

33 lbs

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363 Reseñas
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Harald Harald
Scchmirl
Nach nicht einmal 2 Monaten kommen Fehlercodesund die Maschine produziert kein Eis mehr
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Ron Connor Ron Connor
Owner
130 libras/24 h Entrada de Agua Simple
I was very impressed on how fast the shipping was, machine was packaged very well. I hooked the machine turned it on, water started filling reservoir, timer on control did its count done, but the water never chilled. Machine went into harvest mode cube plate got very hot , then went through its cycles like it should only the cube plate never gets cold. I had to text customer support because the had no phone service. After taking video and pics on what it was doing and waiting for their service tech to access what was wrong, they decided it would have to be on site repair. I offered to do the repairs if they sent the parts, no response from customer service and then they emailed me that I had not responded to them and they were going to close the ticket. So I asked for them to fix it , replace it, or refund my purchases they finally decided to refund my purchase I sent the machine back they provided a fedex shipment label. Then wait for them to receive it back and refund my purchase. I paid through PayPal Pal , so now I have to hurry up and wait some more! So over a month has passed ihave notice from PayPal that the funds will be available after the 7th of July! I just ordered another ice machine hopefully I won’t have any regrets! Hope this helps someone.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Todd Todd
Ice maker sometimes
130 libras/24 h Entrada de Agua Simple
The thing came damaged. I had shipping protection. They tried to give me $30. It does not deduce 100lbs a day. The compartment doesn’t hold 30lbs of ice either. A full container holds about 2-1b bags. Sometime the pressure switch where the water fills doesn’t shut the inflow off. 3/10 stars. I’ll be surprised if it lasts a year. Do not waste your money
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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JJ Marine Solutions JJ Marine Solutions
Ice Machine Arrived Damaged Due to Poor FedEx Handling
130 libras/24 h Entrada de Agua Simple
Ice Machine Arrived Damaged Due to Poor FedEx Handling 1 Ice Machine Arrived Damaged Due to Poor FedEx Handling 1 Ice Machine Arrived Damaged Due to Poor FedEx Handling 1 Ice Machine Arrived Damaged Due to Poor FedEx Handling 1 Ice Machine Arrived Damaged Due to Poor FedEx Handling 1
Subject: Damaged Ice Machine Delivered by FedEx – Shipping Protection Claim Hello VEVOR Customer Service, I am extremely upset about the condition in which my VEVOR commercial ice machine was delivered. I specifically paid an additional $6.25 for Xcotton Shipping Protection, Protection Plan ID 20260714XSP308993705E99, to protect this purchase against shipping damage. Unfortunately, FedEx transported and delivered the machine lying on its side, even though the box clearly indicates that it must remain upright. The shipping box arrived severely damaged, torn, crushed, and with multiple large holes. After removing the machine from the packaging, I found a noticeable dent on the side panel. It looks as though the machine was struck with a baseball bat. I have attached photographs showing the damaged box, the improper handling, and the visible damage to the machine. Because this is a refrigeration appliance, transporting it on its side can also cause internal damage to the compressor and refrigeration system. At this time, I do not know whether the machine will operate correctly or whether it may develop problems later because of the way it was transported. This is also not the first serious problem we have experienced with FedEx. On a previous VEVOR order, we purchased a stair railing post, and FedEx completely lost the package. VEVOR refunded us, but that is not the main point. The problem is that FedEx continues to mishandle or lose your customers’ orders. VEVOR should seriously consider using a different shipping company. FedEx’s service has been unacceptable, especially for large, heavy, and fragile equipment. Please explain what purpose the shipping protection serves if a machine can arrive in this condition. I am requesting that you immediately open a shipping damage claim and provide a satisfactory resolution. Because the machine has visible physical damage and may also have internal damage, I believe it should be replaced with a new, undamaged unit, and the damaged machine should be picked up at no cost to me. Please review the attached photographs and let me know immediately how you will resolve this matter. Sincerely, J.J. Marine Solutions
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Respuesta de Servicio al Cliente: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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mitchell mitchell
Thought it was a good idea until it wasn’t
130 libras/24 h Entrada de Agua Simple
Quit working after one month!! Disappointing!
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Sav  nul Sav nul
Sav inexistant
Mode d'emploi illisible, sur une vidéo en anglais. Nul. Aucun contact sur le chat.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Ľadovník Ľadovník
Pokazený
Zariadenie vydržalo fungovať niečo cez pol roka… potom sa pokazilo. Rozpadlo sa čerpadlo totálne. Voda tečie všade, nevyrába ľad..
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Vytvorili sme pre vás tiket, aby ste mohli tento problém ďalej sledovať. Náš tím zákazníckej podpory vás bude kontaktovať e-mailom a poskytovať vám aktualizácie, kým sa problém nevyrieši. Prosím, čo najskôr si skontrolujte doručenú poštu, či vám nedostaneme naše správy.
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erlon erlon
ice machine sucks
I bought about 10 days ago and haven't used because VEVOR want to send me the replacement part and so far nothing. By the time it gets here summer will be over.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nancy Nibarger Nancy Nibarger
Owner
I'm assuming the ice machine would have worked? But when it arrived it had a huge dent in the bottom of it. Now I'm dealing with customer service which is like dealing with slugs because they never call or write back in an email. There's also no phone number to call. This is been very frustrating.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mad&Ro... Jens Hansen Mad&Ro... Jens Hansen
Direktør
Der er INGEN ORDENTLIG VANDSLANGE MED .... den kan jo ikk kobles til vandhanen Kontakt på tlf 31 60 13 38 Mvh Jens Mad&Ro
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Respuesta de Servicio al Cliente: Vi har oprettet en sag, så du kan følge op på dette problem. Vores kundesupportteam vil kontakte dig via e-mail og give dig opdateringer, indtil problemet er løst. Tjek venligst din indbakke med det samme for at se vores beskeder.
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