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Máquina de hielo comercial VEVOR, 160 kg/24 h, con depósito de almacenamiento grande de 150 kg, 700 W, autolimpiable, con panel LED de 8,9 cm para bares, cafeterías y restaurantes.

Reseñas de clientes para Máquina de hielo comercial VEVOR, 160 kg/24 h, con depósito de almacenamiento grande de 150 kg, 700 W, autolimpiable, con panel LED de 8,9 cm para bares, cafeterías y restaurantes.

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179 Reseñas
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jeonghoonkim jeonghoonkim
Terrible machine, terrible customer care
Worst machine ever. I would not recommend this item. Less than 2 years old and the compressor failed. Out of warranty but wouldn't do any good anyway since there is no way to contact customer service. very poor customer service or to get a hold of anyone. I just gave up. Customer service was worse than the quality of the machine. I don't know how this item got such good rating. Don't trust all the reviews on here. And if you still wanna buy this or any other ice machines here, make sure to get a 3 year warranty. (if you can get a hold of someone that can honor it)
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Respuesta de Servicio al Cliente: Thank you for your feedback; we take your concerns regarding your after-sales service experience very seriously. This matter has been escalated for investigation by a dedicated representative. We will complete our review within 24 hours and reach out to you via support ticket #464437298398208. Please keep an eye on the email address associated with your order and respond to our message; we will work to provide you with an appropriate solution.
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Chris Owen Chris Owen
Owner
Worked great for the first year the keeps getting an error code E-11. No one from Vevor seems to be able to help. Very expensive for one years useage
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Brian Brian
Director
After several weeks I still have never received all the parts. For a week now the remaining parts are less than 30 miles away but I can’t get them delivered or be allowed to pick them up
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Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Salvador Salvador
Equipo fallo
A los meses de uso falla y no ahí manteniendo en México al parecer tiene que resolverlo tú con un técnico y si ellos te dan la solución monetaria pero tendrían que tener un equipo de mantenimiento.
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Respuesta de Servicio al Cliente: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
THOMAS COOLEY THOMAS COOLEY
Lemon
It worked for about 3 months and had nothing but problems since. It is going to the junk yard
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Walter Sánchez Walter Sánchez
Máquina horrible
Ya van 4 veces que le sale fuga , materiales de pésima calidad si pueden no compren está máquina es horrible
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Respuesta de Servicio al Cliente: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
Alex Alex
Damaged Unit, no support
My unit arrived damaged and I received no replies for almost two weeks. I am currently on week 4 of an email thread with still no resolution and the machine does not work and looks like it fell off a truck. Completely unsatisfied.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Wes Kolpack Wes Kolpack
Owner
Nothing but problems makes ice only when it wants to always flashing codes cleaned unit always a problem
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Jon Jon
Company president
This is a cheap ice machine, customer service is all AI. Horrible experience with the ice machine and customer service. Would not recommend buying this ice machine unless you want to get really good at taking it apart, also parts are hard to get from China. Don't waste your money ! This machine worked for about 3 weeks then broke. No help from this website. Everything is made in china with this model.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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