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VEVOR Prensa de Calor 14x9 cm Prensa de Calor Digital 110V 350W Máquina de Prensado de Calor de Transferencia 0-399 °C Prensa Térmica para Sublimación para Publicidad Regalos Actividades Promocionales

Reseñas de clientes para VEVOR Prensa de Calor 14x9 cm Prensa de Calor Digital 110V 350W Máquina de Prensado de Calor de Transferencia 0-399 °C Prensa Térmica para Sublimación para Publicidad Regalos Actividades Promocionales

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282 Reseñas
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Chazz Raddatz Chazz Raddatz
Challenge and did not recieve all plattens
4 en 1 Negro
I received the hat press and was excited. When opened up the box we did not receive the 3 extra plattens it was supposed to come with. Chatted with vevo and said I would hear something in 24 to 48 hours. Tried to press my first hat and found the spring that holds the cap in place is a challenge to work with. I had hard time getting a smooth flat surface to press. It may have been better if I had th4 option to try a different size platten. I need to spend more time and practice but right now I find the press a little challenging
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Respuesta de Servicio al Cliente: Dear valued customer, your patience and cooperation are highly valued. We’re working diligently to handle your concerns and are determined to find a satisfactory solution. Be sure to regularly check your ticket and email for updates on the progress. For any more questions or assistance, feel free to get in touch.
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Anne Anne
Déçue
Déçue 2
Je suis très déçue par la qualité de ma presse à casquettes. Le revêtement thermique noir de la partie chauffante est déjà abîmé après avoir utilisé la machine pour seulement 50 casquettes. Ce problème de qualité aurait pu être acceptable si le service client avait été réactif et efficace, mais malheureusement, ce n'était pas le cas.
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Respuesta de Servicio al Cliente: Bonjour ! Nous sommes sincèrement désolés d'apprendre que vous avez eu une expérience décevante avec notre service après-vente et notre service client. Nous prenons vos commentaires très au sérieux. Nous transmettrons immédiatement vos préoccupations à nos équipes du service client et du service après-vente afin d'améliorer la situation. Merci beaucoup pour votre contribution ; vos commentaires sont essentiels pour nous aider à résoudre ce problème et à améliorer notre service.
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Jason Jason
Not great
4 en 1 Negro
Works for a bit then the heat freaks out and either melts the hat or cools down so low it work set the patch.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Andrea Andrea
Cattivo odore
La macchina durante l'utilizzo emette un cattivo odore di bruciato che secondo l'assistenza vevor è normale.
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Respuesta de Servicio al Cliente: Ciao! Ci dispiace molto che tu abbia avuto un'esperienza deludente con il nostro servizio post-vendita e assistenza clienti, e prendiamo molto sul serio il tuo feedback. Grazie mille per avercelo segnalato: il tuo contributo è fondamentale per aiutarci a risolvere il problema e a migliorare. Abbiamo notato che il problema da te segnalato è stato risolto tramite e-mail. Siamo lieti che il tuo problema sia stato affrontato tempestivamente. Se hai ulteriori domande, non esitare a contattarci di nuovo.
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Jake Jake
Mr
Trash, waste of money don’t buy it as you’ll not be able to get a refund for its performance. DO NO WASTE YOU MONEY
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Marko Marko
Craftman
I bought this heat press in 2023 and used it only 3–4 times before it broke down. The thermostat is defective and now the machine overheats to maximum every time I turn it on. Since the warranty has expired, I understand I cannot request a replacement, but I must say I am very disappointed with the product quality. I run a small business focused mainly on t-shirts (sometimes hats too), and I expected the press to last much longer. This experience has unfortunately left me dissatisfied and cautious about purchasing your products again. If there is any way you could offer support, replacement parts, or a discount for a reliable upgrade, I would appreciate it. Best regards,
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Fabian Jakins Fabian Jakins
Not worth it! Do not buy
4 en 1 Negro
This hat press has a lot of issues. The platten will not stay on, you can make the set bolt as tight as possible and it still slides off. It will leave creases in your hats and it is definitely not compatible with rubber/pvc patches. Even though they advertise free returns, they will refuse to process a return. I’ve purchased many items from vevor but I will no longer be doing business with this company based on the very poor customer service.
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Respuesta de Servicio al Cliente: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on your concerns and are focused on finding a satisfactory resolution. Please make sure to check your ticket and email regularly for updates on the progress. Don’t hesitate to reach out if you have further questions or need assistance.
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Kelly Kelly
Hat heat press
4 en 1 Negro
I was hoping this was going to be a great replacement for hat heat press. The top part has ruined multiple hats by putting black marks if touching product while situating it for heat press. Very disappointing and discouraging as now I am out money.. Will not let me post photos
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Respuesta de Servicio al Cliente: Dear valued customer, we hope this message reaches you well. Following our recent conversations and the agreement we came to, we’re writing to let you know that we’ve completed the actions needed to address your concerns. We’re truly sorry for any inconvenience or frustration this situation brought about—your satisfaction is incredibly important, and we’re determined to set things right.
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Dyllen Dyllen
Don't recommend
4 en 1 Negro
Didn't work from moment I unboxed it. Has LLL code. Reached out to customer service and they sent an electrical part but I'm not comfortable changing it as it's inside the machine.
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Respuesta de Servicio al Cliente: Dear valued customer, We appreciate you sharing your feedback. Sincere apologies for any trouble this may have caused. For quick support, please reach out via our online "Contact Us" section—our after-sales team is ready to help. Thank you for your understanding.
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MS MS
Mr
4 en 1 Negro
Didn't work out of the box. Temerature was acting up and the press was beeping constantly. Customer service made me cut some wires and reconnect. That didn't fix the issue. They didn't want to reimburse me (return) or replace the press. They offered me $56 to keep the press. Then they offered me $117 and after that $115. I contacted PayPal and got my full refund. With their bull they tried to pull, I will NEVER buy anything from Vevor again. I bought a vacuum pump and a pneumatic jack from them, which work fine. I didn't mind the press not working out of the box. Things happen. But them not be willing to remedy the issue and offering me quarter of the price back as a "remedy" that should be illegal. I hate their third world practice they trying to pull here in Canada.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback. We’re sorry for any inconvenience this may have caused. Our after-sales team is ready to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
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