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VEVOR Puerta para Mascotas Extragrande, Gatera para Puerta con 2 Solapas Flexibles Magnéticas, Marco Metálico, Resistente a la Intemperie para Perros Gatos Jardín Pared Dormitorio Interior y Exterior

Reseñas de clientes para VEVOR Puerta para Mascotas Extragrande, Gatera para Puerta con 2 Solapas Flexibles Magnéticas, Marco Metálico, Resistente a la Intemperie para Perros Gatos Jardín Pared Dormitorio Interior y Exterior

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Casey Casey
Doggy door
Bought for my kennel, great doors, could use better bolts and hardware
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Casey Casey
Doggy door
Good overall door, just needs different hardware
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Husky Husky
Doggy Door
Good doggy door, easy to use, my dog learned how to use it quickly. The only downside is that the magnet isn't strong enough, and when it's windy outside, the cold wind comes in, and the doggy door stays open. I do have to slide the metal door back in when this happens.
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vincent vincent
rabat plastique chatière
Bon produit dans l,ensemble concernant cadre aluminium et visseries par contre les rabats ouverture ,fermeture légèrement trop large est coince un peu ce qui crée parfois une mauvaise fermeture !
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Jason Helm Jason Helm
Homeowner
The product was well-made sturdy with good finish. However, it arrived damaged and it took a little longer than expected with customer service to get refund.
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Sherri Sherri
Damaged
Damaged  3
Door is bent
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PRTCL PRTCL
ok.
Build quality is ok. What bugs me is the door that in the open position stays croocked. It's functionel but cmon... A better design would have been mandatory at that price point.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jon Bilodeau Jon Bilodeau
Good Design Held Back by Fragile Components and Unreasonable Support
Initial Impressions & Value Profile The door initially performed exceptionally well and offers strong long-term value. A significant advantage of this model is the affordability of its replacement flaps. Compared to competitors, maintenance costs are remarkably low, which is a major benefit since high-traffic pet doors typically require new flaps annually. Hardware & Build Quality Issues Unfortunately, the hardware durability does not match the functional design. Within 30 days of light use, the pin mechanism responsible for holding the sliding panel open failed completely. This specific component is noticeably smaller and more fragile than those found on competing brands. This failure occurred despite minimal operation, as the sliding door is only utilized occasionally when hosting guests. Customer Support Experience The customer resolution process proved highly problematic due to rigid warranty protocols: • The return policy requires pre-shipping the defective unit before a replacement is issued. For an exterior, wall-mounted pet door, this leaves a large, unsecured opening exposed to weather, pests, and security risks. • Support declined requests for advanced replacement shipping or part-only replacement. • The alternative solution required a full secondary purchase upfront with a promise of a subsequent refund. However, sending the unit back offers no guarantee of a refund, as the company retains the right to claim the broken pin was caused by consumer misuse after inspecting it. This puts an unfair financial risk on the consumer to remedy a defective product. Final Verdict Rating: ★★☆☆☆ (2 out of 5 stars) While the pet door itself is a well-priced concept with highly economical maintenance parts, it is severely held back by weak component engineering and impractical customer service policies for critical home fixtures.
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James in Wyoming James in Wyoming
Lab Owner
My ancient border collie was having a hard time jumping through the dog door that was sized and raised for big labradors. I got this huge door so that the bottom edge would be low enough for her to step across while still being high enough for the labradors to barrel through without ducking. It is built very well and installed very easily over the existing smaller hole. It has double flaps that are supposed to stop high winds. but they don't work that well in the Wyoming winds, even though my door is installed in the milder southern exposure, However, even with the bigger opening, it does work better at keeping the wind out than the old, single flap large door.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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BishstolmySOL BishstolmySOL
subtract about 3.5-4 “ off the advertised measures
The measurements are from the out side edges completely useless measurement advertised
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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