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VEVOR Rampa para Silla de Ruedas Plegable Antideslizante 3045 x 745 mm, Rampa de Umbral de Aluminio con Capacidad de Carga 362,9 kg para Entradas, Escaleras, Andadores, Scooters, Puertas y Uso Diario

Reseñas de clientes para VEVOR Rampa para Silla de Ruedas Plegable Antideslizante 3045 x 745 mm, Rampa de Umbral de Aluminio con Capacidad de Carga 362,9 kg para Entradas, Escaleras, Andadores, Scooters, Puertas y Uso Diario

120 inch

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jones2888 jones2888
mrs.
mrs. 1
Just terrible - I decided to give this ramp to my son. He said that he walked on it and it cracked! I was going to use this for my husband's walker. I wanted to return it to Vevor, but they said they wouldn't accept it due to the weight and the cost to send it back. I was offered $70 to keep this item, and although I accepted the offer, the item is just junk. I never received the $70.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Shannyn R. Gladstone Shannyn R. Gladstone
TERRIBLE
TERRIBLE 1 TERRIBLE 1 TERRIBLE 1
I purchased this for a relative to use for a house warming party. After ordering and before opening it, I worked with customer service to see if I could exchange for another size as faniky requested a different one. Customer service said no it would be too difficult to return. Fine. I finally opened it... IT IS COMPLETELY BROKEN and UNUSABLE. Horrible product and poor customer service.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Scott Scott
Not as advertised.
It barley holds my weight, (220lbs.) and is very shakey when a wheel chair go up it. Not happy with it at all. I am going to have to build supports in order to use it.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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CIOni CIOni
Avis
Bouge trop paraît pas solide
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Pepper Pepper
Mr.
This product was not as described properly in the ad. It was bouncy, shaky and unstable. It didn’t feel secure for me a 150 lb man to walk on. Upon discovering that situation and trying to return the product the process was terrible! It made it impossible to get approval to send it back. I feel I have been ripped off by Vevor. They refused to take it back. There are no phone numbers for customer service. I will never make a purchase from the again. I found out after this experience that is is a Chinese owned company. No wonder!
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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stay_away_from_vevor stay_away_from_vevor
Arrived too late and was wrong size
Do not buy this ramp! Do not buy anything from the Vevor website! I bought this ramp because the Vevor website claimed that it would be delivered within a couple of days, and I was in a rush. It act took nearly a week to arrive. My contractor then told me that it was too short. I was reluctant to exchange it for a longer ramp from Vevor, since the 3ft ramp had taken too long to arrive. I got the below reply from Vevor customer service. Spoiler alert: Vevor offered to refund $41 for a ramp that cost $120, and I would be responsible for shipping. ---------------------- Dear Customer, Thank you for your new email, and we apologize for the inconvenience. We do not recommend returns or exchanges. Because our warehouse which deals with after-sale services is very far from you, and there will be more problems when you return the goods, for example, the goods might be lost or broken because of the shipment. Therefore it is better that you keep it to reduce the losses. And if you want to return the goods, you still need to pay the shipping cost yourself, which will cause you to have more losses. Please check our Returns & Refunds Policy: https://www.vevor.ca/pages/return-policy Please think again. We can still offer 41 CAD part refund for you if you need it. Then maybe you could find other ways. We ask for your understanding and we apologize for the inconvenience. We hope to have your answers soon. Best rega
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Andrew Andrew
Operations Supervisor
Garbage. Do not buy. The ramp is flimsy and bows and twists in the middle. I asked for a refund and they replied that the folding version is normal to have an 'elastic' effect when used. This is advertised for a wheelchair or scooter. A wheelchair would flip over the side if they tried to use it. A scooter would crush this under the weight.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Lee Lee
Mr
There is absolutely no way this ramp could support even close to 800 lbs … im 205 and felt like this may break the ramp .
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away. Also,a support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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Steve L. Steve L.
*
Don't waste your money. This is a flimsy piece of garbage. My old one is rated for 200 lbs. Less than this one and is way better
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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sharon worzalla sharon worzalla
Contractor bd business owner
DO NOT BUY FROM THIS COMPANY!! THEY DO NOT FOLLOW THEIR RETURN POLICY AND MAKE UP ANY EXCUSE FOR YOU NOT TO RETURN. TERRIBLE CUSTOMER SERVICE AND IT WAS A TERRIBLE PRODUCT THAT WAS NOT SECURE AND WOBBLED A LOT!!!
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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