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Variador de frecuencia VEVOR VFD de 7,5 kW, 34 A y 10 HP para control de velocidad de motores trifásicos

Reseñas de clientes para Variador de frecuencia VEVOR VFD de 7,5 kW, 34 A y 10 HP para control de velocidad de motores trifásicos

10 HP

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Kelsie Kelsie
Dead on arrival! Customer service is horrible! They ignored my request for return
3 HP
Dead on arrival! Customer service is horrible! They ignored my request for return 1 Dead on arrival! Customer service is horrible! They ignored my request for return 1
The product arrived broken in the mail. The housing on the inverter was cracked, the mounts were cracked, It had a broken fan and a bent fin on the cooling system. I emailed the company right away. They were extremely hard to deal with. Customer service kept giving me the runaround. I requested a return , they kept ignoring it. Their solution was to send me a replacement fan so I could repair the inverter myself. Then they continued to haggle me, giving me 3 low offers to keep the damaged product. This company does not stand on their 30 day no hassle free return or the warranty they offer. I ended up having to dispute the charges with my bank, because Vevor would not honor their policy. Buy at your own risk!
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Corneliu Corneliu
De dorit
5 HP
Este un produs chinezesc care nu își merită bani. Scrie că scoate 4 KW dar nu depășește pe unu de 1,5 kw, o problema și mai frumoasă e că nu ai cu cine să vorbești și nu poți face retur ( procesul de retur e aproape imposibila). Cu siguranță nu recomand vevor
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Am primit tichetul dumneavoastră cu privire la această problemă. Echipa noastră de asistență clienți va răspunde la problema dumneavoastră în termen de 24 de ore și va continua să vă asiste până când toate nevoile dumneavoastră vor fi rezolvate. Vă rugăm să fiți cu ochii pe răspunsurile la tichete și notificările prin e-mail.
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GAZZOLA GAZZOLA
RUDY
3 HP
I'VE BEEN WAITING FOR NEWS ABOUT THIS PRODUCT FOR ALMOST 20 DAYS. I'VE BEEN PUT ON HOLD SEVERAL TIMES, AND NO ONE SEEMS TO UNDERSTAND MY QUESTION. I BOUGHT THIS ITEM BECAUSE I NEED IT, BUT AFTER ALL THIS WAITING, I CAN SAY THIS COMPANY'S AFTER-SALES SERVICE IS UNRELIABLE. I WILL TAKE THIS INTO CONSIDERATION FOR THE FUTURE.EMBARRASSING!!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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real person real person
disappointed
5 HP
This product is working except I have bought other products such as the 25L sausage stuffer 2 months ago and Vevor support is non existent given the product design is at fault. Basically don't plan on any warranty support, You buy it and it fails plan on throwing it away.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Explotó Explotó
5 minutos y pam
5 HP
Lo compré para poner en marcha un aparato de sierra trifásico de 3 kw, arrancó y comenzó a funcionar, estaba encantado, hacia varios años que esta maquina no funcionaba por tener monofasica en mi nuevo taller, pero aumente la potencia para ver el pico de velocidad que alcanzaba y.... estallaron las fallas de valencias.... pego 4 truenos el gordo y la mascletá, ardió como la tea, se fini. No lo recomiendo dinero tirado.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
Kd Kd
Poor instructions
5 HP
I cannot make it work because the instructions are so poor. They do not provide information on what all the parameters are or what they should be set to. I am not an engineer and there are no YouTube videos for Vevor vfd’s. I should have gone with a big name brand for the instructions they come with. I have no idea of the quality because I can’t make it work. The features are unidentified so I can’t use them. Ease of use, no. I cannot make it work without sufficient instructions on how to set it up.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Zech Viktor Zech Viktor
Inventer
5 HP
Probleme bei Parametern, würde gerne den Umrichter zurückschicken und einen anderen haben. BIN der Meinung das er nicht inordnung ist. Mit einem anderen ist ok.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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Jarmo Jarmo
Blew up in minutes
5 HP
Worked few minutes, then blew up with smoke. There is absolute no money back guarantee. They have their internal system theatre for issues/problems which hides consumers rights totally. Not recomending Vevor to anyone.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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 Andrew Andrew
Failed out of box
5 HP
Unfortunately this item failed immediately after setup. Working with customer service for a replacement.
1 personas encontraron esto útil
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Even Even
Mr
5 HP
After getting a tracking feedback 26 days ago, I have still not received the drive unit. Its is probably the carrier that has messed things up, but im am still waiting for Vevor to inform me
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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