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Estantes de almacenamiento VEVOR, 1137 kg, 5 niveles, resistentes, para garaje, 45 cm de profundidad x 122 cm de ancho x 183 cm de alto, ajustables, para estanterías industriales, estanterías utilitarias, para cocina, almacén y sótano, color negro

Reseñas de clientes para Estantes de almacenamiento VEVOR, 1137 kg, 5 niveles, resistentes, para garaje, 45 cm de profundidad x 122 cm de ancho x 183 cm de alto, ajustables, para estanterías industriales, estanterías utilitarias, para cocina, almacén y sótano, color negro

45,72x121,92x182,88 cm Negro

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SKilpatrick SKilpatrick
Business Owner
40,64x91,44x182,88 cm Negro
When I received the item, I opened the box and started putting the shelves together. During this I noticed I had not received one of the upright post. Filled a ticket and was informed they could not get one out from China warehouse cause it was their holiday and wouldn't be open for another three weeks. I went ahead and ordered another set and was no issues. Good quality and decent shipping time. But the upright post from the original order never arrived. I received a message that they could refund $25 and I could try and locate one locally. I'm a business owner and do not have time to be trying to find a simple piece that should have been able to be handled getting me one easily.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Mark Lungwitz Mark Lungwitz
Overpriced
50,80x101,60x152,40 cm Negro
There's absolutely no way that I would ever put $2,400 lb as they say it's rated for built flimsy and overpriced
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Pennman Pennman
Store owner
50,80x121,92x182,88 cm Negro
This is the third shelf in arrow that has arrived damaged. I was majorly damaged and still shipped out with old tape and a patch on the box.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Rocco Rocco
customer
Abysmal customer service. Your staff left out one leg of my 5 storage racks. I have sent numerous emails, pictures with no resolution. I will never buy a Vevor product again. Rocco
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Corey Noseworthy Corey Noseworthy
Frustrating Experience
50,80x101,60x152,40 cm Negro
I purchased this shelving unit and after waiting a couple weeks to arrive I discovered it was missing a vertical support piece. I reached out to Vevor and was informed they had to do an internal investigation which could take several days. After a few days they said they would finally ship a replacement piece and after fighting they offered a $20 discount for the delay. After a few days I was finally informed that they could not provide me with the piece required and offered me a few more dollars as compensation and I was told to source the part myself. After fighting with them for the next two weeks I was finally able to receive a full refund on the item. Most times I would receive only one message a day and when I asked to be able to speak with someone my request was ignored. I now have half the size of shelf I required for my garage as I have yet to be able to find a piece suitable to complete the unit. Do better Vevor!!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Vanessa Bailey Vanessa Bailey
Storage shelves
40,64x91,44x182,88 cm Negro
Can’t use they didn’t send a part to build top shelf 😡
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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