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Máquina para fabricar hielo comercial VEVOR, 72 kg/24 h, capacidad de almacenamiento de 30 kg, 80 cubitos de hielo en 15 minutos, pantalla digital LED, autolimpiable, para bares, oficinas y restaurantes.

Reseñas de clientes para Máquina para fabricar hielo comercial VEVOR, 72 kg/24 h, capacidad de almacenamiento de 30 kg, 80 cubitos de hielo en 15 minutos, pantalla digital LED, autolimpiable, para bares, oficinas y restaurantes.

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69 Reseñas
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Kalicz Magdolna Kalicz Magdolna
Tiszaújváros
Jó minőségű. Hátránya hogy hangos, kicsit lassu, de jó minőségű jeget gyárt . Csak csapról üzemel tartályból nem lehet a vizet adagolni .
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BROKE after 6 months and again 11 months in!!! BROKE after 6 months and again 11 months in!!!
BROKE after 6 months and again 11 months in!!!
BROKE after 6 months and again 11 months in!!! Poor quality and impossible to fix, this is my 2nd machine purchased from VEVOR!! Low quality and hard to get customer support.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dee Dee
Owner
Terrible. Unit stopped working after one week of use. After contacting support, we provided all of the requested pictures and proof that the unit was faulty. We paid over $400 for the unit and were offered a refund of $118 and told we could keep the faulty unit. Thanks Vevor! That just means we now have to find a way to dispose of a bulky unit that doesn't work. It takes days for technical support to respond every time there is a correspondence. Do not buy. Vevor support is the WORST EVER> I would give 0 stars if I could.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Augustin Augustin
Machine a glacon
La machine a glacon ne fonctionne plus !!! Les glaçons ne tombent pas du bac et reste coller au bac en acier donc plus de glaçon .. A 250 euro la machine elle n'a fait qu'un seul été je trouve que c'est honteux ...
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Ryan Ryan
Shop Manager
The machine has stopped producing ice every 2 months or so for us. The first time I asked for assistance from customer service, they just sent a new motor for me to replace myself. While this did fix the machine for a time, there was no response to keep it from happening again and they completely ignored my request for suggestions to keep it functional. Of course it gave out again and now are not responding to my requests for a return/refund.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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No good No good
Worked for less than month, poor customer service
Bought it, installed few week ago and it quit working. Look for some assistance and it took them a week to respond then they have the nerve to tell me the case will be closed with no resolve. They sell cheap junk.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with another solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tony Hartman Tony Hartman
Owner
I ordered this item in May. Fed ex said it was delivered. I never received it and the situation has not been resolved. I have asked to speak with a customer service representative. All I get is a generated response by email. Vevor as a company needs to make this right.
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Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Dee Dee
Owner
Makes sheets of ice that have to be broken down instead of individual ice cubes
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jessie Jessie
Owner
So far the machine works, but I have not been able to get support to help me change the ice cube size. When the cycle drops the cubes they do not break apart so they drop as a sheet of ice that you have to break up. For some reason, tech-support cannot figure out that I just need help with the settings.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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matt shaffer matt shaffer
owner
I am wondering if this is under warranty I bought it September of this year and it appears that the motor pump quit working
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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