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Máquina para fabricar hielo comercial VEVOR, 72 kg/24 h, capacidad de almacenamiento de 30 kg, 80 cubitos de hielo en 15 minutos, pantalla digital LED, autolimpiable, para bares, oficinas y restaurantes.

Reseñas de clientes para Máquina para fabricar hielo comercial VEVOR, 72 kg/24 h, capacidad de almacenamiento de 30 kg, 80 cubitos de hielo en 15 minutos, pantalla digital LED, autolimpiable, para bares, oficinas y restaurantes.

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Augustin Augustin
Machine a glacon
La machine a glacon ne fonctionne plus !!! Les glaçons ne tombent pas du bac et reste coller au bac en acier donc plus de glaçon .. A 250 euro la machine elle n'a fait qu'un seul été je trouve que c'est honteux ...
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Ryan Ryan
Shop Manager
The machine has stopped producing ice every 2 months or so for us. The first time I asked for assistance from customer service, they just sent a new motor for me to replace myself. While this did fix the machine for a time, there was no response to keep it from happening again and they completely ignored my request for suggestions to keep it functional. Of course it gave out again and now are not responding to my requests for a return/refund.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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No good No good
Worked for less than month, poor customer service
Bought it, installed few week ago and it quit working. Look for some assistance and it took them a week to respond then they have the nerve to tell me the case will be closed with no resolve. They sell cheap junk.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with another solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tony Hartman Tony Hartman
Owner
I ordered this item in May. Fed ex said it was delivered. I never received it and the situation has not been resolved. I have asked to speak with a customer service representative. All I get is a generated response by email. Vevor as a company needs to make this right.
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Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Dee Dee
Owner
Makes sheets of ice that have to be broken down instead of individual ice cubes
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jessie Jessie
Owner
So far the machine works, but I have not been able to get support to help me change the ice cube size. When the cycle drops the cubes they do not break apart so they drop as a sheet of ice that you have to break up. For some reason, tech-support cannot figure out that I just need help with the settings.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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matt shaffer matt shaffer
owner
I am wondering if this is under warranty I bought it September of this year and it appears that the motor pump quit working
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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June Queen June Queen
Owner/Manager
Disappointed in the performance and ice quality. Poor overall design. Ice has no room to free fall to break into cubes. Constantly need to break ice apart with scoop. Scoop hook is too low and causes scoop to fall off into the bin. No room for scoop to hang. Calling Vevor to return.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Gordon Gordon
Not the best purchase I have made on Vevor
5 months into operation and the thing has stopped working. I bought the 3-year protection plan and have submitted a claim. We will see how Vevor does on it. 1st time I have tried to use a protection plan on Vevor.
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Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Cernea mihaela Cernea mihaela
Trebuie reparata
Trebuie reparata 1
Mașina nu separă cuburile de gheață, le aruncă în cuva, însă nu sunt separate. În rest, este ușor de folosit, face gheață destul de repede
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Am creat un tichet pentru a vă contacta în legătură cu această problemă. Echipa noastră de asistență clienți vă va contacta prin e-mail și vă va oferi actualizări până când problema va fi rezolvată. Vă rugăm să verificați prompt căsuța poștală pentru mesajele noastre.
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