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Máquina de hielo comercial VEVOR, 130 lb/24 h con capacidad de almacenamiento de 16-30 lb, empotrable/de pie/bajo mostrador, máquina de hielo de acero inoxidable con pantalla LED y autolimpieza, para bar doméstico y restaurante

Reseñas de clientes para Máquina de hielo comercial VEVOR, 130 lb/24 h con capacidad de almacenamiento de 16-30 lb, empotrable/de pie/bajo mostrador, máquina de hielo de acero inoxidable con pantalla LED y autolimpieza, para bar doméstico y restaurante

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tj.barbay@gmail.com tj.barbay@gmail.com
Storage capacity
Tested several times and does not hold 50lbs of ice. 30-35 max
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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br*** br***
Machine does not work
The machine came. We connected to water supply by a plumber. The machine will not let water in past the electronic solenoid valve. Need to return
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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shane shane
Piece of garbage
Piece of junk. Cannot keep ice cold enough. Mostly Ice just melts and unit is constantly making new ice to replenish melting cubes. DO NOT deal with vevor. They refuse to return the unit. Emails back fourth trying to fix it. They think I’m a repair technician. Days between responses. RETURN this garbage, loud unit.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Ken Ken
Doesn't work like the description
In the ad it showed it hooking up to a bottle of water and being about to make ice through that way but nope. There are 2 different models and it doesn't tell u what model your getting. Very disappointed in the customer service. Ended up keeping the unit but it's sitting in a corner because I have no way of hooking it up. Waste of money. The returning the item was way more effort then the money wasted. And again customer service was no help.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jeffrey Young Jeffrey Young
Ice machine
I would have gave zero stars but it wouldn't let me
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Triz Triz
Ice Machine
Make ice well, but leaks too much water in the floor. Spending a lot of money on jugs of water. Would mess up my floor if it was not on concrete
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tiffany DeLong Tiffany DeLong
Doesn’t make the amount of ice that it is listed in the description
This ice machine is so small and doesn’t make the amount of ice that is listed in the description. Says it makes 30lbs and it makes a little over 10lbs per time… Very disappointed with this purchase
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Charles Clauss Charles Clauss
Not as advertised
Machine comes well packaged, and is pretty easy to get set up. However, once we got the Machine running, we quickly realized that it doesn't produce or hold what is advertised. We purchased the 200lb per 24 hour Machine with 50lb storage bin. The bin will only hold 20 to 25 lbs depending on when the lever shuts off. It also produces approximately 100lbs of ice in 24 hours. We were also very disappointed to find that the ice machine that we purchased on sale, went on sale again within a week of getting ours. It was over $100 less. Out of all of the money that we have spent on vevor products, This was the most disappointing!
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Randall Pryor Randall Pryor
Owner
Not what was specified on VEVOR website. Please refer to Order #26070700952612291143; Ticket #3581668 - updated from Ticket #453623601063936. Complaint and Request for Return Authorization / Refund have been submitted via email (per instruction by Live Chat-Sophia and via "Contact Us" as directed on the website. Customer Service has yet to be satisfactory.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Kendon37 Kendon37
DO NOT BUY
DO NOT BUY 1 DO NOT BUY 1
This arrived damaged in several areas. Also did not work, gave error code upon plugging it in. This is stated to hold 200 lbs of ice but the tank looks way to small to be even close to that. Customer service took weeks to supply a return label and refund. I had to send them pictures multiple times.
7 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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