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Carpa tipo cenador VEVOR, 3,6 x 3,6 m, carpa plegable hexagonal con ventanas de malla, bolsa de transporte portátil, estacas para el suelo, carpa de sombra grande para acampar al aire libre, césped y jardín.

Reseñas de clientes para Carpa tipo cenador VEVOR, 3,6 x 3,6 m, carpa plegable hexagonal con ventanas de malla, bolsa de transporte portátil, estacas para el suelo, carpa de sombra grande para acampar al aire libre, césped y jardín.

12x12 ft

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Cindy Taylor Cindy Taylor
Danaged
12x12 ft
Received damaged
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Respuesta de Servicio al Cliente: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Darryl Timbers Darryl Timbers
Missing parts
Missing parts  1 Missing parts  1 Missing parts  1
Shipping was fast that’s the only good thing about this transaction. Shelter arrived and took it camping Went to set it up after many attempts to get it we found out it was missing a support bar. Asked for a refund and I got that VEVOR will ship the missing part. Not happy with the purchase or the customer service provided
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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ref ref
Bad Quality and bad service!
Bad Quality and bad service! 1
There are holes in tge fabric! stitching is poor. misaligned Velcro does not line up Courier did not deliver to my home I had to go to another town to pick up my package and it was damaged. Vevor support will promise you everything, but provide nothing.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Just me Just me
Owner
12x12 ft
I am unable to write a review because it is still packed in the original box. We will not be opening or using the Gazebo until mid May 2026, when the camping season starts. When that happens and its being used, I'll be able to write a review. thank you.
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Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Scheer Laurent Scheer Laurent
Tonnelle pop up
C'est dommage que les coutures des scratchs sois de travers et non sur l'ensemble du scratch , les coutures des attaches au sol sont aussi de très mauvaise qualité , 1 er montage et déjà une de cassée que j'ai du recoudre .
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Respuesta de Servicio al Cliente: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Mark Boesch Mark Boesch
Home owner
12x12 ft
This has been one of the worst buying experience of our adult life. Never received the Screen Room to our home. When we asked questions about when it would arrive never received a real answer . Had to get with our Credit Card Company to dispute the charge. We will not use this company again. Never got a straight answer from any correspondence. Cannot answer survey questions due to never receiving product.
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Respuesta de Servicio al Cliente: We sincerely apologize that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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ELee ELee
Poles cracked with first set up
Fiberglass poles cracked first time we set it up leaving splinters in my son’s hand. Difficult set up. Also had a lot of difficulty with UPS shipping, was told tent was being returned to Vevor warehouse but it showed up a week later after I’d found an alternate tent locally.
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Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Ronald olwig Ronald olwig
Screen tent
10x10 ft
There was a rip in one of screens. I contacted customer service. They told me to sew it.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We thank you for your feedback. Sincere apologies for any inconvenience this may have caused. Our after-sales team will assist quickly if you visit our "Contact Us" section online. Thank you for your understanding.
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Ronald olwig Ronald olwig
Not a good one thus time
12x12 ft
Rip in one of the screen , some rods were not in
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, we hope this message finds you well. Following our recent discussions and the agreement we reached, we’re pleased to inform you that we’ve completed all necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this may have caused—your satisfaction is our top priority, and we’re dedicated to ensuring things are made right.
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Charis Ard Charis Ard
Ma
12x12 ft
Gazebo was inside out when we opened it the first time and there are holes in the screen. Have to wonder if we got one somebody returned.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback. We’re sorry for any inconvenience this may have caused. Our after-sales team is ready to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
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