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VEVOR Incubadora de Huevos Automática 25 L Incubadora Automática para Reptiles Negro Incubadora para Pollos Pantalla Digita 28 x 25 x 36 cm con Control de Temperatura para Incubar Tortuga Pollo Pato

Reseñas de clientes para VEVOR Incubadora de Huevos Automática 25 L Incubadora Automática para Reptiles Negro Incubadora para Pollos Pantalla Digita 28 x 25 x 36 cm con Control de Temperatura para Incubar Tortuga Pollo Pato

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Diosen alvarez Diosen alvarez
The worst customer service in the world
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The worst customer service in the world 1 The worst customer service in the world 1 The worst customer service in the world 1 The worst customer service in the world 1 The worst customer service in the world 1
TRASH PRODUCT, TRASH SERVICE **Rating: ⭐☆☆☆☆** I would give zero stars if I could. I bought this incubator for a clutch of eggs that needed a stable environment, and VEVOR delivered a box of literal garbage. The unit arrived **completely destroyed**. The clear front door is shattered into a million pieces, the main plastic housing is cracked, and the entire structure is compromised. It looks like it was dropped off a skyscraper before being shoved onto my porch. If you think the product is bad, their "Customer Service" is an absolute joke. I have been stuck in a loop of automated lies for days. Every time I reach out, they tell me to "wait 48 hours for a specialist." Those 48 hours pass, nothing happens, and I’m back at square one. The latest insult? After seeing the photos of a **shattered, structurally broken machine**, they had the audacity to ask if they could just "resend the damaged parts." Are you kidding me? This is a precision climate-control device, not a piece of IKEA furniture. They expect me to rebuild a shattered incubator myself while my eggs are dying because they can't maintain a temperature in a broken box. They are clearly stalling, hoping I'll just go away. They have zero accountability and zero respect for their customers or the animals this product is meant to care for. **SAVE YOUR MONEY.** Buy from a company that actually gives a damn about shipping and support. VEVOR is a scam of a company that sends broken plastic and then ghosts you. I am filing a dispute with my bank immediately.
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Michael Michael
Broke after 1.5 years
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Worked for 1.5 years, then overheated and killed the eggsbroke
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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James Johns James Johns
Owner
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Stay away from this product. It's not worth the risk of losing your reptiles. The electronic temperature control has failed, and the temperature control reset itself. It went into refrigeration mode and dropped from 84°F (~29°C) down to 41°F (~5°C)! I check the incubator multiple times a day, and this happened out of nowhere. I cannot recommend this product to anyone. I also have only been using the incubator for just over a month.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for sharing your thoughts. We apologize for any inconvenience caused. For immediate assistance, please visit our online "Contact Us" section—our after-sales team will assist promptly. Thank you for your understanding.
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Anthony Anthony
Stopped working after 2 months
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I started using it in September and found it not working today. Now I am scrambling to find another incubator before my egg dies. Do not buy this! Vevor refund my purchase.
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