Reseñas de clientes para Máquina de helados comercial VEVOR, rendimiento de 10.6 qt/h, máquina de helado suave de un solo sabor de 1000 W para mostrador, con tolva de 4 l, cilindro de 1.6 l, pantalla LCD con preenfriado automático, para restaurante, cafetería

I bought the 2200 watt maching. I was delivered the 1550w machine.

Unfortunately I'm having a horrible experience with their customer service. We bought 2 machines to try it out in our shop and it turns out one of them is faulty. So given the lack of support we decided to return both machines. But it has been about 20 days already and they still don't allow me to initiate a return neither can I communicate with someone directly. They keep saying they will forward to another team and time goes by and answers never come. I've already tried the fixes, now I just want to return it.

A máquina avariou há uma semana e ainda não entraram em contacto comigo após vaarias solicitações com o suporte

I received the unit 8 days after I ordered it. I was super excited to launch ice cream at my cafe. I set up the machine and followed the instructions. It made ice cream in less than 10 minutes and it was delicious, but that was short lived as 2 hours later the ice cream melted and it will no longer cool… I’ve tried to contact vevor but no one will call me or live chat to get a resolution. It’s 2 messages a day only back and forth and nothing is getting resolved. It’s 5 days since I reported the issue and all I’ve been told is to call a refrigeration tech to fix it… I paid for a new machine I don’t want to have to have someone come repair it before I’ve even sold my first cone!

Buenos días, Pueden indicarme donde entregaron este equipo. No ha llegado aun a nuestra oficina y el recorrido indica que ya fue entregado... Gracias,

the shop is in generally a mess they dont know what they have what they can ship to you and when an absoloute mess

Dovevo aprire un ristorante nuovo fast food non volendo spendere eccessivamente per una macchina da gelato soft professionale ho deciso di prendere questa macchina a soli 1300 euro. Il risultato è stato come dovevo immaginare molto deludente. Prima cosa macchina rumorosissima da non poter rimanere vicino più di qualche secondo, il prodotto viene piuttosto bene a non si riesce a regolare in consistenza. Guarnizioni che si consumano alla velocità della luce assistenza inesistente. E’ un anno che provo ad acquistare le guarnizioni nuove ma non si riesce a parlar con nessuno se non con risponditori automatici o chat virtuali. Sconsigliata a chi ha una attività ristorativa. I pezzi di ricambio introvabili

This was probably the worst and most useless machine I have ever purchased. After a 2 months we tried to contact them, but never received a proper response. Since the day I bought it, I have tried every possible setting, but it never produced proper soft serve -only runny ice cream. Honestly, I was only able to use this machine a few times , and every time i tried i got no positive results and only lost money.

Nunca cheguei a receber a encomenda

Had a machine that died took me three weeks to get them to replace it. The new machine lasted a month refrigeration died again now they will not replace it because they say they already replaced it so they replaced it with a machine that didn’t even last a month takes long time to get anything resolved And they do not back the warranty