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VEVOR Prensa de Calor 16x20, Máquina de Prensa de Calor de Potencia de 1700 W, Calentamiento Rápido, Máquina de Prensa de Calor de Alta Presión para Camisetas, Impresora de Sublimación Industrial Digital para Vinilo de Transferencia de Calor, Fácil de Usar, Negro

Reseñas de clientes para VEVOR Prensa de Calor 16x20, Máquina de Prensa de Calor de Potencia de 1700 W, Calentamiento Rápido, Máquina de Prensa de Calor de Alta Presión para Camisetas, Impresora de Sublimación Industrial Digital para Vinilo de Transferencia de Calor, Fácil de Usar, Negro

406x508 mm Negro

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414 Reseñas
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Savannah Savannah
Double think your decision.
406x508 mm Negro
I have bought two of these exact ones and they both stopped working right after the warranty expired. Which would be a year later. There is no customer service number to call only via email and that really didn’t help me with anything.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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OBJ. OBJ.
Terrible press
Temp sensor doesn't work. Burnt multiple shirts on it.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Paul Michel Paul Michel
Naja
Habe mich erstmal sehr gefreut, dass die Presse sehr schnell geliefert wurde! Aber! Das Öffnen und das Schließen der Presse ist mit einem Scheckmoment verbunden! Sie geht seeehr schwer zu schließen! Beim Öffnen springt sie extrem schnell auf, so dass man die Presse überhaupt nicht halten kann. Erst nach dem ich eine Feder entfernt habe geht das Öffnen und Schließen einigermaßen gut! Das Positionieren eines Shirts geht auch nicht gut, da der Deckel im weg ist! Man kann den unteren Teil der Presse nicht zu sich ziehen, damit man meh Platz hat. Alles in allem würde ich mir diese Presse in dieser Version nicht noch einmal kaufen!
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Greg Hatfield Greg Hatfield
Owner
The worst experience I have ever had. The product was never delivered. Waited about 2 1/2 weeks. No human interaction to let me know what was going on with the shipment. The shipping company Vevor used tried delivering to other locations and not our physical location. Everyone had our company Vevor and shipping company had all our contact info and still didn't reach out to us. Very disappointed.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Shannette Shannette
Machine won’t close
406x610 mm Negro
Currently UNABLE to use my BRAND NEW product because the press WILL NOT fully close!!!! Have contacted customer service about receiving a replacement (which is preferred) or a refund and they take forever to respond 😞. The problem IS NOT as simple as “turning the handwheel” which is what I was told to do from the customer service rep.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Brian Brian
Mr.
406x508 mm Negro
The craftsmanship is really good, strong and sturdy. But not having a slide out on this machine kills it for me. Unfortunately I didn't pay enough attention when purchasing. The clam shell design leaves you with limited working space when trying go maneuver your shirts/ apparel.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Ashley  King Ashley King
product was damaged
406x610 mm Negro
product was damaged 3 product was damaged 3 product was damaged 3 product was damaged 3
I received my package today shipping was a super fast and I'm very grateful for that but the package arrived damaged with holes all in the Box when unpackaging the heat press there is dents metal is completely broken
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team
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Kevin Kevin
Mr
Bought for my wife to replace a previous unit for which Vevor do not hold replacement parts. On unpacking found damage to one corner of the unit but internal packaging showed no signs of damage. Eventually came to an agreement with Vevor that I would accept compensation for the damage. Not impredded with the refusal to replace a damaged item and having to fight for a decent level of compensation. I like and continue to buy Vevor products but their customer support sucks big time.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Kevin Kevin
Decent but a few things not happy with
406x610 mm Negro
It's a decent press and worked well out of the box. The top section where the pressure knob is had sustained some damage and was bent enough that we couldn't screw the knob down correctly. We had to bend it back into place with a hammer and block of wood. The box it arrived in was pristine, so this damage was done prior to boxing it up which isn't great. Secondly the foam and pad are NOT glued to the unit. So if you're trying to position cloth or a garment on it and need to move it, you're fighting against the pad and it's sliding around. Glued it down, and bent the case back so it was usable and its doing its job in the shop.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Kim Kim
Owner
406x610 mm Negro
It's ok I'm not really impressed by it, it does the job but quality is not that great
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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