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Conjunto de frenos eléctricos para remolque VEVOR, 30,5 x 5 cm, kit de 1 par de frenos eléctricos autoajustables para eje de 3217 kg, montaje de 5 orificios, placas de respaldo para reemplazo de piezas del sistema de frenado (1 derecha + 1 izquierda)

Reseñas de clientes para Conjunto de frenos eléctricos para remolque VEVOR, 30,5 x 5 cm, kit de 1 par de frenos eléctricos autoajustables para eje de 3217 kg, montaje de 5 orificios, placas de respaldo para reemplazo de piezas del sistema de frenado (1 derecha + 1 izquierda)

1 Par

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Steph Steph
NONE
One of the brake shoes had damage and I reached out to CS but have heard nothing back. So, to me bad CS means bad product. If CS would have responded so there was a resolution on the damaged brake pad, I would have given everything a 5. I have already sent multiple photos
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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VEVOR Customer VEVOR Customer
Value
1 Par
Good value for the price.
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Steve Oge Steve Oge
Self
I couldn't use the because the four bolt pattern didn't fix. I try to let you know but got no reply from you. I would have brought more but no one would get back with me to try to fix the problem so I just sent them for a refund . Steve Oge 5701 W. 72dr. Westminster, CO. 80003 Ogeann@msn.com
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Todd Todd
Easy install. But not sure on braking performance yet.
I bought these for my travel trailer to replace the original brakes that were about wore out. They appear to be good quality and are very easy to replace the old ones without having to buy and replace each component individually. The only complaint I have is I had good stopping with brake gain set at 5 out of 10 with old brakes and now I have gain maxed out at 10 and still don't have great braking. All four brakes are working and I manually adjusted to slight drag when installing. I just pulled 70 miles and thought it would improve as they wear in. So far no luck but hopefully will improve with time.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Smith Smith
Not to bad over all
Very good pricing. Looks to be of good quality. The only problem I had was the grease seals were the wrong size, so I have to guy buy extra seals. Not the end of the world but it would be nice if they included bearing and grease seal sizes in the info
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Gabriel Drouin Gabriel Drouin
Trailer brake
Product is as described but braking power is not as much as the ones it replaced
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dean Knuttila Dean Knuttila
Mr
Seem to be good quality. Inner bearings are not greased and come pre-installed, so you will need to pull and replace seal to pack bearings Not sure why they would come pre-installed without grease. Why not just ship it without bearings installed so we're not having to go out and buy new seals.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble this has brought. For more assistance, please check our "Contact Us" page online, located in the bottom navigation bar. Through this, submit a ticket for unresolved matters, and our after-sales team will work promptly to help. We appreciate your understanding.
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BruceS BruceS
Trailer Hub Drum Kits
This kit does not include the fastening nuts, a new cotter pin and worst of all the rear bearing is installed with the rear seal pressed into place. In order to properly grease the rear bearing the rear seal needs to be removed and this will damage the rear seal so you will then need to purchase new rear seals. Shipping these without the rear seal installed would fix this issue.
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dick Dick
Dr.
I was especially impressed with the quality of the equipment and the fact that the brake plates were already assembled. However, the instructions were less than worthless. Since the inner bearing is already installed and held in place with a grease seal, this presented a problem. On older axels such as mine, the spindle is not fitted with a zerk, and grease cannot be pumped into the inner bearing. I have been packing wheel bearings for over 60 years, but there is no way to adequately grease the inner bearing while it is inside the drum. Fortunately, I have a hydraulic press in my garage, which was necessary to remove the bearing and seal so the bearing could be packed. Also, if one is inexperienced with trailer brakes, it is possible to install them incorrectly. The backing plates are marked for right and left, ut which, to your thinking, is the right and left side of the trailer. Even if one figures this out, it is still possible to install the break plate incorrectly. A picture of a correctly installed brake backing plate would help.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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SCT@B SCT@B
Destroyed in Shipping
Product seemed good enough, but was poorly packed and destroyed in shipping. The magnet was cracked, and brakes were mostly blown apart as the springs and auto tensioners were loose in the box. It took a few weeks and several e-mails back and forth to get a refund. A more secure box, better padding and more than a thin piece of foam between units might have resulted in a 5 star review. The customer service process was slow and tedious with at least 24-48 hours between each communication, needing to contact the technical department, receive low ball offers, and delay after delay. I had the initial product in in a few days, but weeks to resolve the damaged product.
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Elemam: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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