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Conjunto de frenos eléctricos para remolque VEVOR, 30,5 x 5 cm, kit de 1 par de frenos eléctricos autoajustables para eje de 3217 kg, montaje de 5 orificios, placas de respaldo para reemplazo de piezas del sistema de frenado (1 derecha + 1 izquierda)

Reseñas de clientes para Conjunto de frenos eléctricos para remolque VEVOR, 30,5 x 5 cm, kit de 1 par de frenos eléctricos autoajustables para eje de 3217 kg, montaje de 5 orificios, placas de respaldo para reemplazo de piezas del sistema de frenado (1 derecha + 1 izquierda)

1 Par

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David Robinson David Robinson
Only shipped part of my order
I ordered 2 pair for a double axle trailer for a total of 4 hubs and brake assemblies. I only received 3. My repair took 2 weeks longer than expected and had to buy the 4th hub and brake assy from somewhere else because they dont sell them individually. The whole customer service is a joke. It is all by chat and they only respond once a day. If I could have talk to someone, the issue could have been resolved in 5 minutes. On a side note the packaging was horrible. The boxes were torn and partially open.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Jeff Jeff
Worst customer service I've ever dealt with
I bought 4 brake assembly and when they arrived the boxes were all beat up, but thats usually the case with heavy brake parts! I assembled them and 2 of the brake/hub assemblies would not spin well at all. I found that both had very bent backing plates and one of the drums was casted poorly and had sharp imperfections inside the drum. I grinded down the sharp spot but they still wouldn't turn. I tried everything i could to straighten the backing plates. I did also swap parts around to make sure thats definitely what was wrong. I contacted vevor and the conversation took over 2 weeks of only getting 1 response a day between 1-3am which was annoying and after trying all the things I already did over again as they suggested they offered me 30$ back and told me to hit the brake shoes with a hammer until they fit! I had enough at that point and I just sent it hammering on them and they just were so beat up by the time they didn't rub that i wasn't willing to even run them. So I ended up buying 2 dexter assemblies which worked perfectly and that was that. So id say its a gamble to buy vevors products. They 100% will not help you at all atleast in my experience atleast. The quality r we ally wasn't bad but if they dont show up perfect apparently thats that and they won't help you! Whether or not you roll the dice is up to you. I won't again thats for sure.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Anthony Lovato Anthony Lovato
Electric brakes
Ordered two brakes and one was damaged.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Dennis Dennis
bad brakes
1 Par
These brakes are very poor, and don't stop the trailer. Barely any drag, with the controller turned all the way up.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Steve Steve
Déçu un peu
Les performances de freinage ne sont pas terribles, je crois que les aimants ne sont pas très performants. Même si on auguemente le output sur le module de frein électrique c’est pas extra, pour le reste ca va.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for letting us know about your concerns. We apologize for any trouble caused. For further support, please visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will assist promptly. Thank you for your patience.
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Yavor Yavor
Owner
Magnets on backing plates failed within a week of installation
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Will Will
President
they do not work i had to throw all 4 of them all away, i lost all the money! and buy new ones from Dexter and that seems to solve the problem,
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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DK DK
Not Recommended
I purchased these, and they came fairly quickly. They were easy to install and appeared to be of good quality. However, after installing and adjusting them, they could barely hold an empty trailer. My mechanic tried readjusting them, which resulted in a slight improvement. After loading a 3-ton machine and combining it with the trailer, making it 8k, they still would not hold. These are more for a 7k axle landscaping trailer, not for equipment trailers.
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Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Brian Rybchynski Brian Rybchynski
Mr
Magnets hum but very little braking action, not the tow vehicle fault because it works great on other trailers I own or use. Almost looks like brake actuation arm is in backwards.
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Scott Scott
Owner
Not very impressed with brakes. They do not work very well.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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