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Conjunto de frenos eléctricos para remolque VEVOR, 30,5 x 5 cm, kit de 1 par de frenos eléctricos autoajustables para eje de 3217 kg, montaje de 5 orificios, placas de respaldo para reemplazo de piezas del sistema de frenado (1 derecha + 1 izquierda)

Reseñas de clientes para Conjunto de frenos eléctricos para remolque VEVOR, 30,5 x 5 cm, kit de 1 par de frenos eléctricos autoajustables para eje de 3217 kg, montaje de 5 orificios, placas de respaldo para reemplazo de piezas del sistema de frenado (1 derecha + 1 izquierda)

1 Par

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Colin Folk Colin Folk
Don’t order
Ordered the two piece kit (one left on right). Only one showed up (right side). Took (no joke) 11 emails and 4 times sending a picture of the packaging before they would give me a refund. I thought vevor had pretty good customer service. Turns out they are the same as everywhere else, can’t talk to a human, can’t explain and have the computer system figure out that I DID receive my order, but it was wrong was almost impossible ! I have bought lots from vevor but there comes a time when horrible customer service doesn’t balance out economy.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Jeremy Jeremy
They have weak magnets and the linkages to the brake shoes move too tight for the magnet to move them
Install these on a Freinds trailer. Tested them and only one wheel will barely brake with a brake controller maxed out The other wheels don't have any resistance. Took it apart tested them with a magnet and it is very weak and the magnet cannot move the linkage arm to expand the shoes open. Adjusting them makes no difference. Everything is too tight.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Richard Wilson Richard Wilson
.
Ordered once, package was damaged in shipping and returned to sender, not vevors fault. However they did set on that for two weeks without leading up, refunding or resending while tracking said on the way. I reordered and received one hub assembly (it's a two hub kit) 3 weeks later. Vevor and their incompetent customer service team proceeded to argue for a week that the package was marked delivered and they were free of responsibility. After a week one customer support person finally was able to grasp the concept a package was delivered containing half of the order however was no help beyond that point. I understand mistakes happen but this mistake should have been easily resolved and not been a 2 month ordeal. Ultimately they marked my claim satisfactory without any resolution, refund or return option. and I had to buy another hub assembly from a competent supplier. I wouldn't consider anything on this site a good deal if you get to pay for 3 hubs to get 2. And the brake doesn't work on the one I did get.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Ramnik Virk Ramnik Virk
Defective product
Just received the order, opened the box, Right side of the trailer break is dismantled, pin that holds the breaking pad is bent, spring is loose, cap is floating inside the box. Very very disappointed. Jaauto lost my first package, waited for 8 days to get replacement, all parts are lose inside the box. Very angry to say the least. Will never order from This seller again.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dan Dunn Dan Dunn
DYI
2 Pares
Only one worked I’m going have to buy from a quality shop
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Gary garratt Gary garratt
1 star cause zero is not available
Purchased backing plates and got trailer apart and needed hubs also. Ordered a full kit with hubs and backing plates and now outside of the return. Was offered 20$ refund and keep the items? Don't need them. I will be returning the other kit and purchasing locally which will cost me 100$ I'm ok with that. Support local going forward have purchased here a few times and this is the last. New kit came with a damaged wire also.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mark Drohomirecki Mark Drohomirecki
Broken brakes
2 Pares
One of the brakes came damaged which was refunded. The second one was shifted and wouldn't fit in the drum. I was told to try adjusting it. I was never able to adjust it to fit in the drum. Get what you pay for
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Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Customer Customer
Disappointed
Items received damaged and missing parts had to repair and purchase parts locally to use. Very weak breaking. Delivery took over 2 weeks longer than estimated with extremely poor customer service while waiting for them to arrive and zero follow up after sales for any of the problems and concerns, I would not recommend this product.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Roy Roy
Brakes
Replaced all 4 brakes on trailer with these replacement parts, and they will hardly slow down the trailer. Magnets are very weak
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Stephane Monette Stephane Monette
M
Good price but even if has been adjusted doesn't brake. If i give an extra click for ajustement wheels won't make 45° over 360 rotation
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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